Nithin V
@nithinv
Results-driven Technical Account Manager with a strong background in customer success.
What I'm looking for
I am a results-driven Technical Account Manager with a strong background in customer success, technical troubleshooting, and data analytics. My experience includes working with SQL, Python, REST APIs, and ETL processes to deliver data-driven solutions. I excel at collaborating with cross-functional teams, resolving technical challenges, and optimizing BI tools and data workflows to enhance customer experience.
In my current role as an Associate Technical Onboarding Manager at UrbanPiper, I provide solutions as a technical onboarding advisor, helping clients integrate and optimize their data-driven solutions. I troubleshoot API integrations, data pipelines, and ETL processes to ensure seamless operations while maintaining strong relationships with key clients by proactively addressing potential risks and technical roadblocks.
Previously, I served as an Associate Technical Account Manager, where I was the primary technical point of contact for clients, assisting them with API authentication, data warehousing, and BI solutions. My commitment to customer success is reflected in my ability to provide technical guidance on best practices for data analytics and automation, ensuring that clients achieve their desired outcomes.
Experience
Work history, roles, and key accomplishments
Associate Technical Onboarding Manager
UrbanPiper
Jul 2024 - Present (10 months)
As a Technical Onboarding Manager, I provide solutions to clients by helping them integrate and optimize data-driven solutions. I troubleshoot API integrations and data pipelines, collaborating with cross-functional teams to resolve technical challenges efficiently and maintain strong client relationships.
Associate Technical Account Manager
UrbanPiper
Aug 2023 - Jul 2024 (11 months)
In my role as an Associate Technical Account Manager, I served as the primary technical contact for clients, assisting with API authentication, data warehousing, and BI solutions. I provided technical guidance on data analytics and created documentation to train teams on troubleshooting.
Associate Service Quality Specialist
The Economist | FirstSource Solutions
Oct 2021 - Aug 2023 (1 year 10 months)
As an Associate Service Quality Specialist, I analyzed customer interactions to identify service quality gaps. I developed training materials, conducted audits, and collaborated with engineering teams to enhance technical documentation and streamline debugging processes.
Education
Degrees, certifications, and relevant coursework
Shri Madhwa Vadiraja Institute of Technology & Management
Bachelor's, Computer Science & Engineering
M. N. Technical Institute
Diploma, Computer Science
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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