Yashica Sharma
@yashicasharma
Technical Account Manager with 4.5+ years supporting enterprise customers on Pentaho data platforms.
IndiaWhat I'm looking for
I’m a Technical Account Manager with 4.5+ years of experience working with enterprise customers on the Pentaho Data Integration and Analytics platform. I own customer onboarding, technical enablement, Professional Services projects, and escalation management, backed by incident management and root cause analysis with SLA-based support across global operations. I partner across Sales, Engineering, Product, and Account Management to improve product adoption, platform stability, and customer relationships.
As a primary technical point of contact, I lead technical onboarding and production readiness for enterprise customers and manage customer support cases across APAC, EMEA, and AMER, maintaining 95%+ SLA compliance for Sev1–Sev3 incidents. I bridge customer issues, defects, and enhancements to Engineering/Product through Jira, run QBR-style reviews with technical health and roadmap updates, and help customers accelerate time-to-value—also authoring knowledge base articles to reduce recurring issues.
Experience
Work history, roles, and key accomplishments
Technical Account Manager
Pentaho
Jun 2026 - Present (1 month)
Own technical account management for APAC enterprise customers using the Pentaho Data Integration and Analytics platform, including onboarding, technical enablement, and escalation management. Manage Sev1–Sev3 support cases across APAC/EMEA/AMER with SLA-based triage and root cause analysis.
Technical Account Manager
Hitachi Vantara
Aug 2024 - Jun 2026 (1 year 10 months)
Serve as a Technical Account Manager for enterprise, OEM, premium, and standard customers using the Pentaho Data Integration and Analytics platform, covering onboarding, enablement, and escalation management. Deliver Professional Services for production upgrade engagements and lead technical business reviews with account stakeholders.
Customer Success Engineer
Hitachi Vantara
Sep 2021 - Jul 2024 (2 years 10 months)
Provide production support and troubleshooting on the Pentaho platform for enterprise, OEM, and standard customers, resolving Sev1–Sev3 incidents within SLA through triage and root cause analysis. Support onboarding and platform adoption, including defect/enhancement tracking with Engineering and Product.
Education
Degrees, certifications, and relevant coursework
GL Bajaj Institute of Technology and Management
Bachelor of Technology (B.Tech), Computer Science and Engineering
2017 - 2021
Earned a B.Tech in Computer Science and Engineering from GL Bajaj Institute of Technology and Management from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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