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Rutuja Ule

@rutujaule

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Results-driven Customer Success and Technical Account Manager.

India

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a results-driven Customer Success and Technical Account Manager with two years of experience in customer success, technical support, and account management. My expertise lies in managing escalations, resolving technical issues, and driving product adoption while building strong customer relationships. I have a proven track record of achieving high customer satisfaction scores and reducing support tickets through proactive troubleshooting and collaboration.

Recently, I completed my Master’s in Business Analytics, which has further strengthened my skills in customer retention, business impact analysis, and process efficiency. I excel at collaborating with global teams to optimize workflows and improve user experiences through data-driven decision-making. My passion for innovation is evident in my contributions to internal initiatives and my ability to mentor new team members, ensuring a knowledgeable and efficient team.

Experience

Work history, roles, and key accomplishments

Customer Success Engineer

Mindtickle Interactive Media Pvt Ltd

Jan 2022 - Aug 2023 (1 year 7 months)

Acted as the primary point of contact for customer inquiries, achieving a 95%+ Customer Satisfaction (CSAT) score. Managed and resolved technical escalations, leading to a 30% reduction in enterprise customer escalations through proactive troubleshooting and collaboration. Served as a Technical Account Manager for key accounts, ensuring seamless onboarding, system optimization, and continued succe

Customer Relationship Management Technical Support Account Management Troubleshooting Customer Retention Workflow Optimization Salesforce

Intern - Software Engineer

Kangiten Technologies

Sep 2020 - Feb 2021 (5 months)

Designed and developed the HomeCloud personal cloud storage system, integrating AI-driven features like automatic duplicate file removal and facial recognition-based categorization. Received a patent for cloud storage innovation and published research in a peer-reviewed journal. Built a mobile and WiFi-based connectivity framework, enabling seamless data access via a dedicated app, improving user

Software Engineering Cloud Storage Data Security Data Management Debugging

Education

Degrees, certifications, and relevant coursework

University of Surrey

Master of Science, Business Analytics

Currently pursuing a Master of Science in Business Analytics. This program is further strengthening expertise in customer retention, business impact analysis, and process efficiency.

D Y Patil International University

Bachelor of Engineering, Electronics and Telecommunication

Completed a Bachelor of Engineering with a focus on Electronics and Telecommunication. This program provided a strong foundation in engineering principles and technical skills.