Open to opportunities

Om Prakash Raj Purohit

@omprakashrajpurohit

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Results-driven Customer Success professional with 10+ years of experience.

India

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What I'm looking for

I am looking for a role that fosters collaboration, values customer relationships, and offers opportunities for professional growth.

I am a results-driven Customer Success professional with over a decade of comprehensive technology experience. My career has spanned software development, systems engineering, and customer success leadership, allowing me to build a proven track record of driving customer adoption, retention, and expansion across enterprise accounts in the SaaS and CMS space.

At Builder.io, I partner with enterprise customers to ensure seamless integration of our headless CMS, delivering tailored technical solutions and custom implementations. My role involves providing strategic guidance to maximize customer value realization and collaborating with cross-functional teams to ensure successful technical implementations. Previously, at Contentstack, I enhanced customer service standards and operational efficiency, implementing best practices that significantly improved retention and satisfaction metrics.

Throughout my career, I have acted as a trusted advisor for enterprise customers, managing onboarding, relationship management, and retention strategies. My technical expertise, combined with my ability to translate complex solutions into business value, has enabled me to build lasting customer relationships and drive success in every role I have undertaken.

Experience

Work history, roles, and key accomplishments

Current

Customer Engineer

Current

Builder.io

Jun 2023 - Present (2 years 2 months)

Partnered with enterprise customers to drive seamless integration of Builder.io's headless CMS, delivering technical solutions and custom implementations. Provided strategic guidance to accelerate adoption and maximize customer value realization.

Headless CMS Technical Solutions Customer Adoption

Customer Success Engineer

Contentstack

Apr 2022 - Jun 2023 (1 year 2 months)

Introduced higher standards for customer service and increased operational efficiency by streamlining processes. Implemented customer success best practices to improve retention and satisfaction metrics.

Customer Service Efficiency Improvement Customer Success Retention

Customer Relations / System Engineer

Kemuri Technology Pvt Ltd

Dec 2017 - Apr 2022 (4 years 4 months)

Managed customer accounts from the JAPAC region for R-CMS, serving over 1000 enterprise customers in Japan. Acted as a trusted advisor for enterprise customers, handling onboarding, relationship management, cross/upsell, retention, and expansion opportunities.

Account Management Customer Onboarding Relationship Management Churn Prevention Salesforce Atlassian Google Workspace Zendesk

PHP Programmer

Listo IT Solutions Pvt Ltd

Oct 2016 - Nov 2017 (1 year 1 month)

Performed end-to-end client management for 10 enterprise clients. Built Admin Portals using Laravel-Angular (JavaScript Framework) and conducted R&D on UI & UX improvements for enhanced user experience.

Client Management Laravel Angular JavaScript UI UX R&D

Jr. Software Developer

TechTreeIT Systems (P) Ltd

Dec 2011 - Aug 2013 (1 year 8 months)

Utilized various APIs to build scalable frameworks and integrated solutions. Worked on over 25 small and mid-scale projects as part of the R&D team using PHP and JavaScript.

API Integration Scalability PHP JavaScript Version Control R&D