Moyra Fuentes
@moyrafuentes
I optimize customer experiences and operations across logistics, FinTech, and luxury hospitality.
ChileWhat I'm looking for
I'm coordinating import customer requirements at Hapag-Lloyd, managing request cycles, delivery deadlines, commercial documentation, and communication between clients and internal teams.
At Enchantment Resort's Mii amo, I delivered Forbes 4-star service across spa coordination, lounge operations, and restaurant hosting. I managed schedules, billing, reservations, guest communications, inventory, and concierge responsibilities, earning recognition as a Five Star Team Member for performance, productivity, and service.
During my Customer Success internship at BTrust Finance, I managed customer-funnel segmentation, followed up with prospective clients, prepared weekly reports, and supported commercial activities.
I'm an International Business graduate who brings native English and Spanish communication, customer-experience focus, and practical data and information-management skills to high-demand environments.
Experience
Work history, roles, and key accomplishments
Coordinator CSS Customer Import
Hapag Lloyd
Jan 2026 - Present (7 months)
Coordinate import client and supplier requirements, ensuring optimal service and compliance with delivery deadlines. Manage commercial and customs documentation and lead communication between clients and internal areas.
Lounge Attendant
Enchantment Resort - Mii amo
Jan 2024 - Dec 2025 (1 year 11 months)
Welcomed and guided clients in the lounge, indicating routes for massage services. Supervised order, presentation, and aesthetic maintenance, and managed supply stock.
Hummingbird Restaurant Host
Enchantment Resort - Mii amo
Jan 2024 - Dec 2025 (1 year 11 months)
Managed telephone and dining room reservations, optimizing occupancy. Received and guided clients, including proactive allergy inquiries and escorting to tables.
Spa Coordinator
Enchantment Resort - Mii amo
Jan 2024 - Dec 2025 (1 year 11 months)
Managed 4-star Forbes service, earning recognition for brand excellence. Administered massage schedules and billing for two hotels, focusing on efficiency and precision.
Customer Success Internship
Btrust Finance
Oct 2023 - Jan 2024 (3 months)
Managed the customer funnel with precise segmentation. Conducted initial contact and follow-up with potential clients to ensure effective conversion, and prepared weekly reports.
Customer Service
Ser Parte SPA
Oct 2022 - Jan 2023 (3 months)
Provided customer service, managed cash register, and controlled inventory. Focused on optimizing customer experience and achieving operational excellence.
Education
Degrees, certifications, and relevant coursework
Universidad de Valparaíso
Bachelor's Degree, International Business
2019 - 2023
Pursued an International Business Degree, gaining comprehensive knowledge in global trade and business management.
University of Applied Sciences BFI Vienna
Exchange Program, International Business
2022 - 2022
Participated in an academic exchange program, broadening international business perspectives.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Job categories
Skills
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