Open to opportunities

Philmoon Mubarik

@philmoonmubarik

Message

Customer support specialist with four years' experience resolving issues and improving retention.

Pakistan

Message

What I'm looking for

I seek a customer-focused role where I can resolve technical and service issues, improve processes, lead teams, and contribute to higher customer retention.

I am a customer support professional with four years of experience delivering timely, effective solutions across multiple communication channels. I handle inquiries, troubleshoot technical issues, and work well under pressure while maintaining a professional and empathetic demeanor.

I currently serve as a night-shift Customer Support Incharge at a Canadian-based firm, where I manage customer queries related to heating and cooling equipment and help streamline processes to enhance service quality and retention.

Previously, I worked in customer support roles for a Pakistan-based call center handling vehicle tracking inquiries and for an American dental/insurance services company managing data and insurer communications. I am collaborative, detail-oriented, and focused on continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Incharge

Current

Cambridge Cloud Solution

Mar 2023 - Present (2 years 7 months)

Currently overseeing night-shift customer support for heating and cooling equipment, improving issue resolution and contributing to increased customer retention. Streamlines processes and coaches team to maintain service quality under high-pressure conditions.

Customer Support Team Leadership Process Improvement Escalation Management Multichannel Support Night Shift Operations

Customer Support Agent

Falcon-I Tracking

Jan 2022 - Jan 2023 (1 year)

Handled local inbound calls for vehicle tracking customers, resolved account and tracking issues, and maintained service standards to support customer satisfaction. Collaborated with teams to process inquiries and improve support workflows.

Customer Support CRM Communication Team Collaboration

Data Management Specialist

Ebiz Solutions

Jan 2019 - Jan 2021 (2 years)

Managed data and insurance verification for a dental services provider, liaising with dentists and insurance companies to collect and record customer details accurately. Improved data completeness and supported operational billing processes.

Data Management Insurance Verification CRM Administrative Support Attention To Detail