Open to opportunities

Hassan Abdullah

@hassanabdullah

Message

Customer Support Supervisor dedicated to exceptional service and team performance.

Pakistan

Message

What I'm looking for

I seek a role that fosters team collaboration and values customer-centric innovation.

As a Customer Support Supervisor with a proven track record, I consistently deliver top-tier results that drive exceptional customer satisfaction. My proactive leadership style empowers my team, fostering an environment where performance thrives. I excel in problem-solving, team development, and operational efficiency, ensuring that our customer support representatives are equipped to meet and exceed expectations.

At SDS-IT (Payactiv), I lead a team of 14, focusing on enhancing the customer journey by identifying pain points and collaborating with product and tech teams. My commitment to innovation and excellence is reflected in my ability to track key performance indicators, ensuring our team meets its targets. I serve as the voice of the customer within the organization, advocating for their needs in strategic decisions and contributing to a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Supervisor Customer Service

Current

SDS-IT (Payactiv)

Feb 2020 - Present (5 years 3 months)

As a Customer Support Supervisor, I lead and mentor a team of 14 customer support representatives, ensuring high performance and adherence to company standards. I evaluate the customer journey, track KPIs, and represent customer needs in strategic decisions.

Leadership Customer Satisfaction KPI Tracking Teams Problem Solving Communication Strategic Thinking Mentoring User Experience

Customer Service Representative

SDS-IT (Payactiv)

Feb 2020 - Feb 2022 (2 years)

Assisted customers with technical issues, escalated complex problems, and gathered feedback to improve services. Maintained a positive attitude and ensured customer satisfaction.

Technical Support Customer Feedback Communication Empathy Order Processing Team Collaboration Customer Service

Fleet Manager & Supervisor

Great Britain Cars

Jan 2020 - Feb 2020 (1 month)

Managed driver recruitment, scheduling, and compliance with transport regulations. Developed strategies for operational efficiency and monitored driver behavior to ensure high customer service levels.

Fleet Management Scheduling Compliance Operations Data Analysis Monitoring Customer Service

Team Lead

Xperient BPO

Jan 2020 - Feb 2020 (1 month)

Managed daily team activities, motivated team members, and conducted training to maximize their potential. Developed timelines to achieve targets and conducted performance reviews.

Team Management Training Performance Reviews Goal Setting Communication Leadership Teams Organizational Skills Problem Solving

Controller/Dispatcher

Great Britain Cars

Sep 2019 - Jan 2020 (4 months)

Handled bookings via phone, live chat, and email while monitoring all bookings until completion. Managed lost and found items and ensured customer satisfaction.

Problem Solving Monitoring Customer Service Time Management Coordination

Customer Services Representative

Xperient BPO

Sep 2019 - Jan 2020 (4 months)

Maintained a positive and professional attitude towards customers, responded to inquiries, and resolved complaints. Managed records of customer interactions and provided feedback on service efficiency.

Interaction Communication Empathy Team Collaboration Order Processing Professional Services

Customer Sales Representative

Telebridge Communications

Sep 2019 - Jan 2020 (4 months)

Conducted outbound calls to potential clients, qualified leads, and established relationships to enhance sales opportunities. Successfully closed deals and met sales targets.