Open to opportunities

Serosh Nasir

@seroshnasir

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Customer support and sales professional with 10+ years in SaaS, call centers, and billing.

Pakistan

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What I'm looking for

I seek remote roles combining customer support, technical troubleshooting, and sales where I can coach teams, improve processes, and deliver excellent client outcomes.

I am a customer support and sales professional with over 10 years of experience across call centers, SaaS, healthcare billing, and sales operations. I specialize in delivering clear, compliant sales conversations and high-quality technical support for US clients.

In recent roles I advised US customers on vehicle warranties, managed sales onboarding, lead conversion, and built provider relationships to ensure smooth billing system transitions. I have hands-on experience troubleshooting software, apps, and ELD devices while managing cases in Salesforce.

I progressed into training and leadership roles, having been promoted to Trainer at IBEX Global and led team onboarding and claims management. I also managed sales operations remotely for Essential Medical Billing and Consulting and supported fleet clients at Motive.

I bring strong CRM skills (Salesforce), team training experience, and a customer-first mindset. Outside work, I pursue music production and filmmaking and enjoy travel, which keeps me creative and adaptable.

Experience

Work history, roles, and key accomplishments

Current

Auto Warranty Consultant

Current

Secure Car Care

Jan 2024 - Present (2 years 5 months)

Advised US customers on vehicle warranties, ensuring clear, compliant, and satisfying sales experiences and smooth provider transitions. Maintained accurate records and supported billing handoffs.

Customer Support Salesforce CRM & Compliance Account Management Remote Support

Sales Manager

Essential Medical Billing and Consulting

Jan 2023 - Jan 2024 (1 year)

Led sales operations including onboarding, lead conversion, and account management while building provider relationships and ensuring smooth billing system transitions. Managed team training and performance.

Sales Operations Onboarding Lead Conversion Provider Relations Billing Account Management

Technical Support Specialist

Motive

Jan 2019 - Jan 2021 (2 years)

Supported US fleet clients with software, app, and ELD troubleshooting, managing cases in Salesforce to ensure quick and effective issue resolution. Improved case turnaround and customer satisfaction.

Technical Support ELD Troubleshooting Salesforce CRM Case Management Fleet Management Remote Support Customer Satisfaction

Customer Support Specialist

IBEX Global

Jan 2016 - Jan 2018 (2 years)

Resolved technical and warranty issues using Salesforce, ensured high service quality, and was promoted to Trainer to lead onboarding and manage claims efficiently. Delivered consistent improvements in team performance.

Customer Support Salesforce CRM Training Onboarding Claims Management Quality Assurance Technical Troubleshooting

Stock Research Manager

SIMPEX International

Jan 2014 - Jan 2016 (2 years)

Conducted financial research and advised clients on stock opportunities, building client relationships and delivering timely investment insights. Supported client decision-making with researched recommendations.

Financial Analysis Relationship Management Reporting

Sales Executive

Digital Globe Services

Jan 2012 - Jan 2014 (2 years)

Converted inbound leads into sales and coordinated technical support services, maintaining high conversion rates and strong client communication. Managed post-sale follow-up to ensure satisfaction.

Lead Conversion Sales technical coordination Client Communication CRM

Senior Customer Service Representative

Touchstone Communications

Jan 2011 - Jan 2012 (1 year)

Managed outbound insurance calls for lead generation, consistently exceeding targets and earning multiple customer commendations for exceptional service. Focused on high-quality customer interactions.

Outbound Sales Lead Generation Customer Service Insurance Calls Communication