Phillip Scott

Provided register coverage to ensure customer service standards by performing complex financial transactions. Served as the primary liaison between customers and senior management, reviewing and resolving complex client inquiries while supporting merchandise staging and presentation.

Identified opportunities to turn dissatisfied customers into satisfied customers by creating practical action items to increase retention. Motivated staff to meet and exceed weekly and monthly sales and production goals as a department supervisor.

Educated customers on products and store policies, and resolved escalated operational issues through investigation and follow-up. Determined customer needs and provided appropriate solutions through relationship building as a lead sales associate.