renee Cooper

I’m a customer service professional who brings sound judgment, calm problem-solving, and clear communication to every interaction. I enjoy cultivating positive customer relationships by listening closely, addressing concerns diplomatically, and following through until the issue is resolved.

In my current role as a Customer Relation Agent, I handle inbound and outbound calls, manage account maintenance, and work through payment-related tasks. My responsibilities include payment processing for assignments and collections, supporting customers while keeping records accurate and up to date.

Earlier roles strengthened my foundation in retail and customer support. At Barnes & Noble, I assisted with purchases and returns, trained and coached new hires, and close-and-balanced registers while supporting the sales floor. At Kohl’s, I executed customer returns and refunds, processed credit card payments, helped customers find merchandise and use ecommerce, and provided support for escalated situations.

Over the long term, I also grew into leadership and process improvement. As a Customer Service Team Lead at Famous Smoke Shop, I tracked orders, processed replacements, answered product questions, trained new employees by constructing a training manual, monitored company metrics, and proactively communicated with management to safeguard the company—while ensuring resolutions pleased both the customer and the business.