Open to opportunities

Phillimon Molahloe

@phillimonmolahloe

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Multilingual professional specializing in customer service and technical support.

South Africa

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

As a multilingual professional fluent in German and English, I have developed a strong expertise in customer service and technical support. My experience includes over a year of providing bilingual support to customers across Europe, where I excelled in account management, troubleshooting, and device operation. My commitment to excellence has earned me a top 5 ranking among agents for service efficiency.

In addition to my technical skills, I have a solid background in sales and team leadership. I began my career as a sales trainee and quickly advanced to roles such as Team Leader and Assistant Owner. This journey has equipped me with the ability to mentor and train new agents effectively, fostering a collaborative team environment. Currently, I am pursuing a Bachelor's degree in Mechanical Engineering, which complements my technical support experience and enhances my problem-solving skills.

Experience

Work history, roles, and key accomplishments

German Speaking Technical Support & Customer Service Agent

Concentrix

Jan 2024 - Present (1 year 6 months)

Provided bilingual support (German and English) to customers across Europe, assisting with account management, website navigation, and updating payment methods. Delivered technical support on device operation, app installation, and manual processes, achieving top 5 agent rankings for service and resolution efficiency.

Bilingual Support Account Management Payment Processing Technical Support Installation Mentoring

Sales Assistant / Technical Support (Retail)

Toys R Us

Nov 2023 - Present (1 year 8 months)

Supported customers with in-store technical assistance for various products, including strollers, baby monitors, car seats, and gadgets. Provided setup guidance, product demonstrations, and troubleshooting advice while maintaining high levels of product knowledge.

In Store Technical Assistance Product Demonstrations Troubleshooting Product Knowledge Customer Support Retail Sales Gadget Support Baby Product Expertise

Assistant Owner / Team Manager / Trainer / Sales Agent

Global Direct / Gro-Direct

Jan 2016 - Present (9 years 6 months)

Progressed from sales trainee to sales agent, trainer, Team Leader, and ultimately Assistant Owner. Oversaw team development, client acquisition, and performance management, specializing in face-to-face sales and upskilling new agents.

Sales Training Team Leadership Performance Management Sales Strategy Business Development

Education

Degrees, certifications, and relevant coursework

Institution Name

Bachelor's Degree, Mechanical Engineering

Currently pursuing a Bachelor's Degree in Mechanical Engineering, focusing on core engineering principles and applications. Developing a strong foundation in mechanical systems and design.

Deutsche Schule Pretoria

High School Diploma, General Studies

Completed high school education with a focus on a diverse range of subjects including German, English, Mathematics, Physical Sciences, and Business Management. Developed foundational knowledge across scientific and business disciplines.