Kim Alexander

Led technical support for Quantum Fiber systems, identifying and rectifying fiber faults to restore service rapidly, training technicians, and monitoring network performance to address inefficiencies.

Coordinated transcription workflows with editors and transcribers, delivering edited transcripts with 98% accuracy while adapting formats to client specifications and meeting tight deadlines.

Delivered high-volume client support via phone and email, managed complex issues achieving a 95% satisfaction rating, provided after-hours emergency support, and streamlined internal service processes.

Resolved customer queries via phone and email, applied company policies, escalated critical issues, and managed complaints to preserve customer satisfaction.

Managed receiving verification in the Montague Gardens warehouse, ensuring accurate intake and processing of inbound stock during seasonal operations.

Performed packaging duties in the Con section, meeting throughput targets and maintaining quality standards during peak periods.

Managed cashiering, stock control and store operations, improving inventory accuracy and supporting day-to-day retail management from 2017–2021.

Completed a Higher National Diploma in Computer Networking through Alison Online from April 2022 to January 2024, covering networking fundamentals and practical troubleshooting skills.

Completed Grade 12 (matriculated) with coursework including English Home Language, Afrikaans First Additional Language, Mathematical Literacy, Life Sciences, Geography, and Engineering Graphics & Design.