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Peter Vongphakdy

@petervongphakdy

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Business Systems Analyst with expertise in technical support and operations.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, with opportunities for growth.

I am a dedicated Business Systems Analyst with extensive experience in enhancing productivity through technology solutions. Currently, I work at JerseySTEM, where I research and implement integrations for Slack and Jira, collaborating with stakeholders to optimize processes. My role involves administering these platforms, providing user support, and developing training materials to boost volunteer efficiency.

Previously, I served as a Technical Support Specialist at Inside Real Estate, where I managed support tickets for SaaS products and resolved complex technical issues. My efforts led to multiple promotions and recognition for maintaining a high escalation resolution rate. I also have a background in operations management from my time at Melodicare Corporation, where I streamlined processes across various departments.

Experience

Work history, roles, and key accomplishments

Current

Business Systems Analyst

Current

JerseySTEM

Mar 2025 - Present (2 months)

Research and test Slack add-ons and Jira integrations to enhance productivity. Collaborate with stakeholders and the Agile tech team to implement system enhancements. Administer Slack and Jira, providing user support and developing training materials to increase volunteer efficiency.

Slack Jira Agile User Support System Enhancements Training Development Productivity Collaboration Troubleshooting

Technical Support Specialist

Inside Real Estate

Apr 2020 - Feb 2025 (4 years 10 months)

Managed technical support for Real Estate SaaS products, resolving issues via Email, Phone, and Chat. Utilized Salesforce and Intercom for ticket management, and troubleshot bugs and deliverability issues using various tools.

Salesforce Intercom Technical Support Troubleshooting SaaS Email Deliverability Google Sheets API Documentation

Head of Operations

Melodicare Corporation

Dec 2019 - Sep 2021 (1 year 9 months)

Led operations for a startup medical transportation company, optimizing tools across various departments. Implemented solutions using Google Workspace, Slack, and other platforms to enhance operational efficiency.

Operations Management Google Workspace Project Management Finance Management

Director of Color Guard Programs

Klein Independent School District

Jul 2014 - Jun 2019 (4 years 11 months)

Expanded the Color Guard program significantly, improving performance scores and achieving regional competition success. Raised substantial funds to support program development and enhance resources.