PVPeter Vongphakdy
@petervongphakdy
Business Systems Analyst with expertise in technical support and operations.
United StatesWhat I'm looking for
I am a dedicated Business Systems Analyst with extensive experience in enhancing productivity through technology solutions. Currently, I work at JerseySTEM, where I research and implement integrations for Slack and Jira, collaborating with stakeholders to optimize processes. My role involves administering these platforms, providing user support, and developing training materials to boost volunteer efficiency.
Previously, I served as a Technical Support Specialist at Inside Real Estate, where I managed support tickets for SaaS products and resolved complex technical issues. My efforts led to multiple promotions and recognition for maintaining a high escalation resolution rate. I also have a background in operations management from my time at Melodicare Corporation, where I streamlined processes across various departments.
Experience
Work history, roles, and key accomplishments
SIProvide empathetic support to real estate pros using Sierra Interactive’s IDX/CRM. Resolve issues, escalate cases, and work with experts for quick fixes. Translate tech concepts into actionable steps, create knowledge resources, gather feedback for improvements, manage multi-channel support, and maintain high client satisfaction.
JEResearch and test Slack add-ons and Jira integrations to enhance productivity. Collaborate with stakeholders and the Agile tech team to implement system enhancements. Administer Slack and Jira, providing user support and developing training materials to increase volunteer efficiency.
IEManaged technical support for Real Estate SaaS products, resolving issues via Email, Phone, and Chat. Utilized Salesforce and Intercom for ticket management, and troubleshot bugs and deliverability issues using various tools.
Head of Operations
Melodicare Corporation
Dec 2019 - Sep 2021 (1 year 9 months)
Led operations for a startup medical transportation company, optimizing tools across various departments. Implemented solutions using Google Workspace, Slack, and other platforms to enhance operational efficiency.
Director of Color Guard Programs
Klein Independent School District
Jul 2014 - Jun 2019 (4 years 11 months)
Expanded the Color Guard program significantly, improving performance scores and achieving regional competition success. Raised substantial funds to support program development and enhance resources.
Education
Degrees, certifications, and relevant coursework
Paris University of International Education
Bachelor of Business Administration, Management
2019 - 2025
Grade: 3.5/4.0
Bachelor of Business Administration with a GPA of 3.5/4.0.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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