Fahim Zaman

Analyzed existing systems and databases, recommending enhancements to solve business needs. Communicated and explained business requirements to team members, collaborating with upper management to drive strategy through new process development. Troubleshot incidents reported by end-users, scheduling system changes and identifying permanent solutions while offering efficient customer service.

Entered service tickets into an incident tracking system to facilitate faster problem identification and resolution. Attended weekly team meetings to enhance product and service knowledge, gaining insight into beneficial issue resolution strategies.

Entered service tickets into an incident tracking system to facilitate faster problem identification and resolution. Addressed user customer service concerns and decided when to escalate problems to specialist team members.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Hired, managed, developed, and trained staff, establishing and monitoring goals, conducting performance reviews, and administering salaries. Performed billing, collection, and reporting functions for the office.

Answered a multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Greeted guests at the front desk, managed check-in processes, and responded swiftly to room requests and other inquiries.

Studied foundational concepts in computer information systems and business management. Gained knowledge relevant to technology and administrative roles.