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Aaron Short

@aaronshort

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Versatile technical operations leader with expertise in Atlassian and healthcare.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my technical operations expertise in a collaborative environment, focusing on innovative solutions and customer satisfaction.

I am a versatile and hands-on technical operations leader with over 15 years of cross-functional experience in SaaS, healthcare technology, and customer-facing enterprise solutions. My proven track record includes successful platform implementation across VBC/PopHealth organizations and leadership in startup operations. I excel in driving results and fostering strong partnerships with executive teams.

Throughout my career, I have managed enterprise-wide application deployment and integration, enhancing operational efficiency. My experience includes leading SDLC initiatives, improving product quality, and scaling operational efficiency while managing both domestic and offshore teams. I am committed to customer support excellence and have developed strategies that significantly improve customer satisfaction and operational workflows.

Experience

Work history, roles, and key accomplishments

Enterprise Application Administrator

CareAbout Health

Jan 2023 - Apr 2025 (2 years 3 months)

Managed enterprise-wide application deployment and integration across CareAbout plus three portfolio companies, enhancing operational efficiency. Led architecture and administration of Atlassian suite (Jira Software + JSM + Confluence), SLA automation, reporting dashboards, and knowledge base integration. Built an HR support system in Jira Service Management with category-specific intake forms and

Atlassian Jira Service Management Confluence SLA Management Dashboards Snowflake Domo Azure

Operations Manager

Pitch59

Jul 2020 - Dec 2022 (2 years 5 months)

Operated as executive leadership across all departments except HR and Sales; strategic advisor to both. Guided UI/UX development, wrote early feature requirements. Helped shape product-market fit and strategic direction.

UI Development Product Market Fit Strategic IT Direction Process Development

Technical Services Director

NAVEX Global

Oct 2007 - Jan 2019 (11 years 3 months)

Managed support call center handling 1,100+ calls/month and 800+ cases/month. Achieved notable increases in customer satisfaction and case handling efficiency. Created and grew self-service knowledge base with 800+ articles, increasing case deflection by 325%.