Joe pete
@joepete
I resolve complex desktop, Apple, and enterprise IT support issues.
United StatesWhat I'm looking for
At Apple, I delivered Tier I–III technical support for consumers and enterprise users, resolving complex macOS and iOS hardware and software issues from 2008 to 2020.
I diagnose and repair desktops and laptops, support LAN/WAN connectivity and mobile devices, and train users and junior support staff on troubleshooting, security, and OS upgrades.
Experience
Work history, roles, and key accomplishments
Delivered Tier I/II/III support for consumers and enterprise users, resolving hardware and software issues across macOS and iOS devices. Conducted diagnostics, hardware replacements, and firmware updates, while training junior team members and managing incident response.
Education
Degrees, certifications, and relevant coursework
Apple
Ongoing Training, Technology
Ongoing training at Apple.
Packt
Coursework, Networking and Endpoint Management
2025 - 2025
Completed coursework in networking and endpoint management.
Extron
AV Associate, AV Systems
2025 - 2025
Completed AV Associate certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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