At the New York State Education Department, I own Tier 1–2 Jira Service Management tickets, troubleshoot Windows and macOS endpoints, administer Active Directory, and deploy and patch software through SCCM. I also lead live training for 20–30 employees and create statewide video guides, job aids, and walkthroughs that improve tool adoption and reduce repeat requests.
Across NERIC BOCES, Pine Ridge Dude Ranch, and Time Warner, I’ve supported servers, networks, devices, corporate desktops, vendors, and user-facing technology changes. I bring more than 10 years of IT support experience across public-sector, corporate, and hospitality environments, with a focus on clear documentation, reliable endpoint support, and practical user training.
