Dominique Slaughter
@dominiqueslaughter
Dedicated healthcare professional with expertise in customer service.
What I'm looking for
I am a dedicated and versatile professional with extensive experience in the healthcare and customer service call center sectors. My strong background in care coordination, benefit verification, data entry, prior authorizations, claims/billing, and referrals has equipped me with meticulous attention to detail. I have a proven track record in coordinating care and scheduling while consistently delivering exceptional customer service.
Throughout my career, I have been committed to maintaining a high level of customer satisfaction by promptly and accurately resolving inquiries and concerns. My roles have allowed me to develop strong relationships with providers and members, ensuring that all necessary documentation is submitted for credentialing and enrollment. I thrive in fast-paced environments and am adept at multitasking, which has enabled me to excel in various positions within the healthcare industry.
Experience
Work history, roles, and key accomplishments
Provider Contracting Representative
Spectraforce Technologies
Feb 2024 - May 2024 (3 months)
Processed contracts and tracked credentialing status, ensuring timely and accurate submission of provider documentation. Collaborated with providers to gather and validate necessary information for contract completion and compliance with company requirements.
Member and Provider Service Representative
Liberty Dental Plan
Aug 2021 - Jan 2024 (2 years 5 months)
Presented dental insurance benefits to members and providers, assisted with provider selection, and provided claim and prior authorization status. Participated in outreach projects to complete Health Risk Assessments.
Care Coordinator
Carecentrix
Jan 2020 - Feb 2021 (1 year 1 month)
Submitted prior authorizations for durable medical equipment and home health services. Coordinated delivery for DME and assisted with coordination of home health visits.
Nursing Assistant
Woodbridge Care Center
Jan 2019 - Dec 2019 (11 months)
Assisted residents with activities of daily living and administered daily exercises in collaboration with the therapy department.
Nursing Assistant
Tampa General Hospital
May 2015 - Dec 2018 (3 years 7 months)
Obtained vital signs and prepared rooms for post-surgery patients. Monitored post-surgery patients and maintained a clean environment.
Education
Degrees, certifications, and relevant coursework
Rasmussen University
Some College
2019 -
Completed coursework towards a degree, gaining foundational knowledge and skills applicable in various professional settings.
High School
High School Diploma
2005 - 2009
Achieved a High School Diploma, completing required coursework and developing essential skills for further education and employment.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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