Shyquetta Jones

Streamlined scheduling for patient consultations, procedures, and treatments, ensuring efficient coordination with physicians. Leveraged AthenaNet for processing patient referrals and managing EMR systems for accurate records and schedule modifications. Successfully scheduled over 50 patient appointments daily across 80+ remote offices, ensuring timely and accurate coordination.

Managed cardholder disputes, including fraud and non-fraud chargebacks, ensuring strict regulatory compliance during case analysis. Enhanced customer experience through supportive communication and documented case details for operational improvements. Achieved better efficiency by streamlining dispute resolution processes.

Managed scheduling of virtual medical visits, optimizing appointment flow and facilitating insurance verification to minimize financial discrepancies. Assisted patients with telehealth procedures, improving user experience and updating patient records regularly to maintain data integrity. Enhanced patient satisfaction through effective telehealth guidance and support.

Managed COVID-19 cases following CDC guidelines, ensuring public health protocols were adhered to. Scheduled health tests and follow-ups, maintaining precise public health records for efficient tracking. Contributed to public health initiatives by accurately documenting case information.

Streamlined iOS device troubleshooting processes, enhancing efficiency in technical support. Boosted customer satisfaction by providing prompt issue resolution and effective billing support. Consistently resolved customer inquiries, improving overall service delivery.

Handled customer inquiries efficiently through chat, ensuring timely and effective communication. Assisted in scheduling and coordinating technician routes for optimal service delivery, demonstrating strong problem-solving skills. Resolved scheduling conflicts and ensured timely installations through diligent ticket processing.

Obtained an Associate's Degree in Health and Human Services. This program provided foundational knowledge in healthcare systems and patient care.

Completed High School Equivalency (GED) in October 2013. This credential demonstrates fundamental academic skills.

Completed training in Effective Teaching and CCSS Substitute Teaching Certification in September 2018. This course focused on pedagogical methods and classroom management.