Open to opportunities

Percival Lance Dayao

@percivallancedayao

Message

I deliver reliable virtual customer care, patient coordination, collections, and executive support.

Philippines

Message

What I'm looking for

I'm looking for a virtual support, customer care, patient coordination, or administrative role where I can manage communications, scheduling, follow-ups, and client concerns in a fast-paced team.

I've supported HomeAglow as a Virtual Assistant and Customer Care professional, managing email, appointment scheduling, retention, data entry, and remote coordination across three time zones using Slack and Asana.

My experience spans patient care coordination at Senderra Specialty Pharmacy, collections management at Bitty Advance, executive support at Subic Riviera Hotel and Residences, and front-office guest service at Subic Bay Yacht Club. I handle high-volume communications, scheduling, follow-ups, billing inquiries, and client concerns with empathy and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Customer Care

Current

HomeAglow

Managed email management, remote team coordination across three time zones using Slack and Asana, appointment scheduling, and customer communication.

Email Management Team Coordination Slack Asana Appointment Scheduling Data Entry Retention

Executive Assistant

Mondrian Aura College

Managed the General Manager's calendar, appointments, and travel arrangements. Prepared reports, presentations, and correspondence, and handled phone calls, emails, and inquiries on behalf of the GM.

Calendar Management Travel Arrangements Report Preparation And Presentations Correspondence Email Management

Collections Manager

Bitty Advance

Monitored accounts receivable and aging reports, developed strategies to reduce delinquency, negotiated payment arrangements, ensured compliance with debt-collection laws, and supervised collections for clients.

Accounts Receivable Collections Negotiation Compliance Supervision

Front Office Associate

Subic Bay Yacht Club

Greeted and welcomed guests, handled check-in and check-out processes, addressed customer inquiries, resolved issues promptly, and handled billing, payments, and receipts.

Customer Service Check Out Issue Resolution Billing Payments

Client Relations Patient Care Coordinator

Exactstar Senderra Specialty Pharmacy

Provided information about services, procedures, and follow-up care. Addressed patient questions and concerns, scheduled medical appointments, and ensured timely follow-ups and care-plan scheduling.

Patient Care Client Relations Appointment Scheduling Follow up