Ian lenard MolinaIM
Open to opportunities

Ian lenard Molina

@ianlenardmolina

Meticulous professional skilled in administrative and customer service support.

Philippines

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with a strong background in administrative and customer service support, particularly in the healthcare sector. My experience as a Customer Service Representative and Patient Care Coordinator has equipped me with the skills to effectively manage inbound and outbound communications, ensuring that patients receive the assistance they need promptly and efficiently.

Throughout my career, I have demonstrated my ability to meet deadlines and process information accurately, thanks to my well-honed research skills. I have a proven track record of providing excellent service, from assisting patients with their medication concerns to verifying insurance information. My internship experience in the hospitality industry further enhanced my attention to detail and commitment to delivering top-notch service.

As a recent graduate with honors in Hospitality Management, I bring a unique perspective to my work, combining my academic achievements with practical experience. I am eager to leverage my skills and knowledge to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

BC

Customer Service Representative

Buwelo an Exactstar Company

May 2023 - Jan 2025 (1 year 8 months)

Provided inbound and outbound customer service support for a healthcare account, assisting patients and doctors with medication delivery and prior authorization processes. Conducted quality analysis to ensure service standards were met and documented performance for improvement.

Education

Degrees, certifications, and relevant coursework

GC

Gordon College

Bachelor of Science, Hospitality Management

2019 - 2023

Grade: Cum Laude

Activities and societies: Consistent Dean's Lister from year 2019 to 2023; Leadership Awardee.

Completed a Bachelor of Science in Hospitality Management with honors, achieving a General Weighted Average of 93%. Recognized as a consistent Dean's Lister from 2019 to 2023 and awarded for leadership.

Tech stack

Software and tools used professionally

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Ian lenard Molina - Customer Service Representative - Buwelo an Exactstar Company | Himalayas