Ian lenard Molina
@ianlenardmolina
Meticulous professional skilled in administrative and customer service support.
What I'm looking for
I am a dedicated professional with a strong background in administrative and customer service support, particularly in the healthcare sector. My experience as a Customer Service Representative and Patient Care Coordinator has equipped me with the skills to effectively manage inbound and outbound communications, ensuring that patients receive the assistance they need promptly and efficiently.
Throughout my career, I have demonstrated my ability to meet deadlines and process information accurately, thanks to my well-honed research skills. I have a proven track record of providing excellent service, from assisting patients with their medication concerns to verifying insurance information. My internship experience in the hospitality industry further enhanced my attention to detail and commitment to delivering top-notch service.
As a recent graduate with honors in Hospitality Management, I bring a unique perspective to my work, combining my academic achievements with practical experience. I am eager to leverage my skills and knowledge to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Buwelo an Exactstar Company
May 2023 - Jan 2025 (1 year 8 months)
Provided inbound and outbound customer service support for a healthcare account, assisting patients and doctors with medication delivery and prior authorization processes. Conducted quality analysis to ensure service standards were met and documented performance for improvement.
Housekeeping and Purchasing Intern
ACEA Subic Beach Resort
Mar 2023 - May 2023 (2 months)
Assisted in the Purchasing department by managing supplies and ensuring FIFO practices were followed. Worked in housekeeping to maintain high standards of cleanliness and service during peak times.
Patient Care Coordinator
Buwelo an Exactstar Company
May 2022 - Mar 2023 (10 months)
Served as a Patient Care Coordinator for Senderra Specialty Pharmacy, facilitating communication between patients and healthcare providers regarding medication deliveries and prior authorizations.
Education
Degrees, certifications, and relevant coursework
Gordon College
Bachelor of Science, Hospitality Management
2019 - 2023
Grade: Cum Laude
Activities and societies: Consistent Dean's Lister from year 2019 to 2023; Leadership Awardee.
Completed a Bachelor of Science in Hospitality Management with honors, achieving a General Weighted Average of 93%. Recognized as a consistent Dean's Lister from 2019 to 2023 and awarded for leadership.
Availability
Location
Authorized to work in
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