Linet Mungai

I am a detail-oriented customer support and administrative professional with practical banking experience and ongoing training in virtual assistance. I combine frontline customer service skills with disciplined operations and documentation practices developed at a commercial bank.

At Equity Bank I managed customer onboarding, account opening, cash and non-cash transactions, and daily till reconciliation while promoting financial products. I consistently prioritized accuracy, compliance, and excellent customer experience, contributing to high satisfaction and measurable cross‑selling results.

My core strengths include email and calendar management, data entry and validation, internet research, CRM and digital communication tools, and task coordination. I am currently expanding my virtual assistance competencies through the ALX Virtual Assistant Programme and complementary certifications in SME banking, credit foundations, and customer experience.

I am motivated to apply my administrative rigor, remote collaboration skills, and client-focused approach to support fast-paced teams and deliver reliable operational outcomes.