Pelumi Adeyi
@pelumiadeyi
Customer-focused retail and customer service professional.
NigeriaWhat I'm looking for
I am a dedicated customer service and retail professional with experience managing store operations, leading customer care initiatives, and delivering measurable improvements in satisfaction and efficiency.
At Dressence I improved customer satisfaction ratings by 25% and reduced average response time by 30%; as Store Manager at Shine Shine Cosmetics I drove a 30% increase in customer satisfaction and cut inventory shrinkage by 15% through improved processes and visual merchandising.
I bring strong communication, teamwork, attention to detail, Microsoft Office proficiency, and a commitment to continuous growth; I seek opportunities where I can contribute ideas, be mentored, and create value for my employer.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Dressence
Nov 2024 - Aug 2025 (9 months)
Implemented customer-centric support processes, increasing customer satisfaction ratings by 25% and reducing average response time by 30% through streamlined communication and templated responses.
Store Manager
Shine Shine Cosmetics
Jul 2023 - Aug 2024 (1 year 1 month)
Managed daily store operations and led customer service training that improved customer satisfaction by 30%, while reducing inventory shrinkage by 15% and enhancing visual merchandising to drive sales.
Fulfilment Associate
Home of Fashion
Apr 2022 - Jun 2023 (1 year 2 months)
Handled accurate and timely data entry and collaborated on strategies to increase customer loyalty and retention, supporting fulfillment and customer experience operations.
Lecturer
Ostra Schools
Jan 2020 - Apr 2022 (2 years 3 months)
Taught Literature and Government courses, developing lesson plans and delivering instruction to improve student understanding and academic performance.
Education
Degrees, certifications, and relevant coursework
Esep Le Beger University
Bachelor of Science, Mass Communication
2014 - 2018
Completed a Bachelor of Science in Mass Communication from 2014 to 2018.
Jita Secondary School
Senior Secondary School Certificate, Secondary Education
2009 - 2015
Attended senior secondary school and obtained the Senior Secondary School Certificate in 2015.
Divine Pinnacle Primary School
First School Leaving Certificate, Primary Education
2003 - 2009
Completed primary education and obtained the First School Leaving Certificate in 2009.
Availability
Location
NigeriaAuthorized to work in
Job categories
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