At Ekikere, I greeted customers, promoted products, and worked to resolve customer issues. My experience there included retail operations and supporting a positive in-store and online customer experience.
Across customer service roles at Mazelle Studio, Ruff and Tumble, and Severe Nature, I assisted customers through email, phone, live chat, and social media. I also restructured customer service protocols, increasing customer satisfaction scores by 30% within six months, and helped introduce a feedback system that reduced complaints by 40%.
