tayo bolaji
@tayobolaji
Experienced retail manager and customer-service professional.
NigeriaWhat I'm looking for
I am a results-driven retail manager and customer-service professional with extensive experience in store operations, team development, and outbound customer verification for major telecom providers. I have led recruiting, scheduling, product management, promotional execution, and customer-resolution efforts across MTN partner outlets and telecom dealer networks.
Throughout my career I have delivered measurable improvements in staff performance and customer retention, handled SIM-registration verification and high-volume customer inquiries, and supported marketing strategy and dealer expansion initiatives. I bring strong communication, computer proficiency, and a commitment to continuous learning and operational excellence.
Experience
Work history, roles, and key accomplishments
Retail Manager
MTN Data Partner Shop
Sep 2015 - Present (10 years)
Managed store operations and staff, improving presentation, recruitment, scheduling, and product management to support customer service and sales growth since 2015.
Performed outbound verification calls for SIM registration, resolved customer queries, and ensured accuracy of customer data to support retention efforts from Oct 2013 to Jan 2015.
Dealer Sales Executive
Starcomms Nigeria Plc
Jan 2010 - Dec 2012 (2 years 11 months)
Maintained and expanded dealer/reseller networks, planned and executed promotions, and developed strategies for new locations to drive channel growth (2010–2012).
Marketing Executive
SMS-Warehouse Limited
Jan 2009 - Dec 2010 (1 year 11 months)
Executed marketing activities and supported promotional campaigns to increase product awareness and customer engagement during 2009–2010.
Principal Administrative Officer
Ado-Odo/Ota Local Government
Jan 2008 - Dec 2009 (1 year 11 months)
Served in the Office of the Clerk of the Legislative Council during NYSC (2008–2009), supporting administrative functions and legislative processes.
Personal Assistant
Devalentinoh Construction Company
Jan 2007 - Dec 2008 (1 year 11 months)
Provided direct support to the Managing Director, handling administrative tasks and coordination for company operations from 2007–2008.
Education
Degrees, certifications, and relevant coursework
OUObafemi Awolowo University
Bachelor of Science, Political Science
2001 - 2007
Grade: 2.2
Completed a Bachelor of Science in Political Science with a 2.2 classification between 2001 and 2007.
Anglican Secondary Commercial Grammar School, Ile-Ife (Moremi High School)
SSCE, General Secondary Education
1992 - 1999
Completed secondary education and obtained SSCE between 1992 and 1999.
Obafemi Awolowo University Staff School, Ile-Ife
Primary School Certificate, Primary Education
1986 - 1992
Completed primary education and obtained Primary School Certificate between 1986 and 1992.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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