Maria Zenonika de Lara

I am a dedicated Customer Service Representative with over three years of experience in providing exceptional customer support. My journey began at Teleperformance, where I honed my skills in managing inbound calls related to billing, payments, and technical issues. I take pride in my ability to foster customer loyalty through effective communication and problem-solving.

Throughout my career, I have consistently improved team productivity and minimized escalated calls, which has significantly enhanced customer satisfaction scores. My commitment to delivering outstanding service experiences is reflected in my proactive approach to resolving complex customer issues and ensuring timely resolutions that drive client retention.