Open to opportunities

Michael Nurse

@michaelnurse1

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Experienced retail leader with a passion for team supervision.

United States

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What I'm looking for

I am looking for a role that values teamwork and customer satisfaction, with opportunities for growth.

As an experienced retail leader, I am currently serving as a Dairy Team Leader at Amazon Fresh, where I collaborate with cross-functional teams to implement operational improvements. My role involves enhancing productivity through the development of new processes and conducting audits to ensure inventory accuracy. I take pride in fostering a positive work environment and training new associates, which has contributed to our team's success in maintaining high merchandising standards.

Previously, I worked as a Grocery Associate at Amazon Fresh, where I engaged with customers daily, providing product recommendations and ensuring a welcoming shopping experience. My experience also includes roles at UPS and Yusen Logistics, where I honed my skills in package handling and customer service. I am dedicated to driving performance and continuously elevating customer service standards in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Dairy Team Leader

Current

Amazon Fresh

Jan 2024 - Present (1 year 7 months)

Collaborated with cross-functional teams to execute pilot operational improvements across multiple Amazon Fresh stores. Led development and implementation of new dairy department processes, improving organization and productivity.

Inventory Management Team Leadership Merchandising Process Improvement Performance Metrics Training Customer Service Auditing

Grocery Associate

Amazon Fresh

Nov 2023 - Present (1 year 9 months)

Stocked and sorted new freight, operated registers, and handled returns efficiently. Engaged with hundreds of customers daily, offering product recommendations and assisting as needed.

Customer Service Register Operation Inventory Management order fulfillment Quality Control Product Recommendations Stocking Returns Processing Dash Cart Concept Customer Engagement

Seasonal Preloader/Driver Helper

UPS

Oct 2023 - Present (1 year 10 months)

Consistently maintained high loading accuracy, ensuring over 1000 packages were correctly placed according to delivery routes and avoiding misloads. Provided exceptional customer service by engaging with customers during deliveries.

Loading Accuracy Customer Service Problem Solving Auditing Delivery Routes Package Handling Team Collaboration Time Management Package handling

Warehouse Associate

Yusen Logistics

Apr 2022 - Present (3 years 4 months)

Unloaded and prepared shipments, closing out trailers and certifying shipment readiness. Inspected package condition and ensured readiness for transport.

Shipment Preparation Forklift Coordination Logistics Warehouse operations Quality Control Inventory Management

Delivery Station Warehouse Associate

Amazon (DPS5)

Nov 2020 - Present (4 years 9 months)

Achieved a higher average stow rate than other delivery station associates, resulting in being the top stower for the shift. Unloaded packages from trailers to be distributed throughout the building for further sorting.

Stow Rate Optimization Warehouse operations Team Collaboration Problem Solving

Food Service/Retail Team Member

Magic Mountain

Apr 2019 - Present (6 years 4 months)

Took customer orders and operated a cash register, ensuring all customer needs were met. Upsold merchandise and passes, frequently surpassing daily sales targets.