Looking for a job

aisha User

@aishauser16

Customer Service Representative at Synchrony who resolved 95% of customer issues within 24 hours and trained 15 new hires.

India

Message

What I'm looking for

I’m eager to bring my customer service experience to a dynamic, customer-centric environment.

At Synchrony, I handled customer service operations, including customer information, orders, returns, and shipment tracking.

I resolved escalated customer issues by researching information and supporting frontline representatives. I also worked with other departments to help resolve customer concerns.

I compiled customer service documentation and reports, and analyzed data to identify recurring issues. I gathered feedback to help improve service processes and maintained internal knowledge resources.

I assisted with training new customer service employees on backend processes and systems. My achievements included resolving 95% of customer issues within 24 hours and training 15 new hires.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Synchrony

Nov 2022 - Feb 2024 (1 year 3 months)

Handled customer data entry, order management, and escalated issues while supporting frontline staff. Collaborated with cross-functional teams to streamline processes and improve response times.

Microsoft Office Citrix NetScaler Data Entry Customer Service Problem Solving Documentation Reporting