Maitreyini Muthyala
@maitreyinimuthyala
Customer service professional with 4+ years optimizing operations and client satisfaction.
IndiaWhat I'm looking for
I am an experienced customer service professional with over four years of hands-on experience managing delivery operations, technical support, and client communication. I consistently resolve customer and operational issues quickly, maintain accurate data, and use Excel for reporting and performance tracking.
At Swiggy I coordinated end-to-end delivery operations, coached delivery teams, handled inbound and outbound communications, and monitored efficiency metrics for a large local fleet. Previously I provided first-call resolution for technical and billing queries, managed delinquent accounts, and served as interim supervisor while maintaining strong consultative sales and service performance.
I hold an MBA in Finance and completed an equity analysis project in the automobile sector, demonstrating analytical capability alongside strong communication, time management, and attention to detail. I work well independently or in teams and am focused on operational excellence and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Swiggy
Dec 2021 - Feb 2023 (1 year 2 months)
Managed end-to-end coordination of deliveries for a large local hub, improving on-time performance and resolving operational issues through coaching and real-time support. Maintained operational data and produced basic Excel reports to track efficiency metrics.
Customer Service Executive
Hinduja Global Solutions
Jan 2015 - Dec 2017 (2 years 11 months)
Provided technical and billing support, resolving customer queries on first call and managing delinquent accounts through payment arrangements; served as interim supervisor and assisted with front-desk duties. Recognized for consultative sales and customer service performance.
Customer Service Executive
Novo Disk
Dec 2012 - Nov 2013 (11 months)
Handled high-volume inbound and outbound calls, resolved complaints professionally, verified customer information for accurate records, and maintained secure handling of personal data. Demonstrated efficient typing speed to support prompt service.
Education
Degrees, certifications, and relevant coursework
Saanvi Degree College for Women
Master of Business Administration, Finance
Grade: 60%
Completed a Master of Business Administration (Finance) program with a 60% result, focusing on finance subjects and applied projects.
Pragathi Degree College for Women
Bachelor of Science, Science
Grade: 60%
Completed a Bachelor of Science degree with a 60% result, covering undergraduate science coursework.
Pragathi Junior College for Girls
Intermediate, Higher Secondary
Grade: 70%
Completed Intermediate (higher secondary) education with a 70% result.
Arya High School
Secondary School Certificate, Secondary Education
Grade: 74%
Completed Secondary School Certificate (SSC) with a 74% result.
Availability
Location
IndiaAuthorized to work in
Job categories
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