Subhankar Deb
@subhankardeb
Detail-oriented senior associate experienced in customer support and records management.
IndiaWhat I'm looking for
I am a detail-oriented Senior Associate with extensive experience in customer support, records management, and operational workflows. I have successfully managed data integrity, inventory control, refund processing, and multi-channel customer communications across email, social media, phone, and live chat.
Throughout my career I implemented process improvements and collaborated with cross-functional teams to streamline operations, improve service delivery, and enhance efficiency. I have overseen compliance for document storage and retrieval systems, produced operational performance reports, and supported logistics and distribution optimization.
I am committed to continuous learning and growth, thrive in team environments, and focus on delivering timely resolutions and excellent customer experiences. I bring strong communication, problem-solving, and performance-tracking skills to drive measurable operational outcomes.
Experience
Work history, roles, and key accomplishments
IMManaged data integrity and compliance for document storage and retrieval systems and streamlined records management workflows to improve efficiency. Collaborated with cross-functional teams, oversaw inventory control, and resolved customer inquiries to maintain service quality.
Customer Support Executive
Ani Technology Pvt Ltd
Oct 2019 - Oct 2024 (5 years)
Managed customer account inquiries and multi-channel support, processed refunds and service upgrades, and analyzed customer feedback to drive corrective actions and improve satisfaction. Handled escalations and ensured timely resolution of service-related issues.
Operations Executive
Seedolabs Pvt Ltd
Nov 2018 - Oct 2019 (11 months)
Facilitated interdepartmental communication to streamline processes, contributed to operational performance reports with key metrics and recommendations, and supported logistics management to optimize distribution schedules.
DLOperations Intern
Dunzo Digital Pvt Ltd
Aug 2017 - Oct 2018 (1 year 2 months)
Supported operations and logistics activities while learning process workflows and contributing to service delivery improvements during the internship period. Assisted teams with daily operational tasks and customer-facing processes.
Education
Degrees, certifications, and relevant coursework
CIPET Bhubaneswar
Diploma, Computer Numerical Control
Completed a diploma in Computer Numerical Control at CIPET Bhubaneswar with focus on CNC operations and related practical skills.
Srirampur SM Higher Secondary School
Higher Secondary School Certificate, Higher Secondary Education
Completed higher secondary education at Srirampur SM Higher Secondary School, finishing in 2013.
Availability
Location
IndiaAuthorized to work in
Job categories
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