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Chinnu Vana

@chinnuvana

Customer Support Executive at Dell Technologies who handled international voice, email, and live chat queries within SLA.

India

Message

What I'm looking for

I’m seeking opportunities across customer service, operations, administration, back-office, process management, and client coordination.

At Dell Technologies, I supported international customers through voice, email, and live chat, using SFDC and other technical support tools. I resolved queries within defined SLA requirements and followed escalation procedures.

I received appreciation for my performance and customer service at Dell Technologies.

At Tech Mahindra, I addressed customer questions about order tracking, delivery, damaged items, replacements, and refunds for an Amazon-related e-commerce process. I handled up to three concurrent live chats while maintaining service quality.

I also worked in a 24×7 rotational-shift environment and maintained customer-focused communication. I’m seeking opportunities across customer service, operations, administration, back-office, process management, and client coordination.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Dell Technologies

Sep 2021 - Dec 2021 (3 months)

Supported international customers through voice, email, and live chat processes using SFDC and other technical support tools. Resolved customer queries within SLA and followed escalation procedures.

Customer Support International Voice Process Email Support Live Chat SFDC SLA Adherence Escalation Handling Process Compliance

Associate Customer Support

Tech Mahindra

Jul 2019 - Jan 2020 (6 months)

Served as a frontline customer representative addressing queries related to order tracking, delivery, damage, replacement, and refunds. Handled up to three concurrent live chats while maintaining service quality.

Customer Support Live Chat Order Tracking Refund Handling Ecommerce Multitasking Rotational Shifts