paul njau

At I&M Bank Ltd, I managed customer email inquiries and investigated payment, account, and transaction issues. I supported customers across credit cards, prepaid cards, digital banking, and account services.

I coordinated cases from investigation through resolution with internal departments, documented fraud investigations, and maintained compliance with banking regulations and data protection requirements.

At Shutterfly Inc., I assisted customers with order tracking, billing, refunds, reorders, and product inquiries. I processed orders in Salesforce CRM and worked with production and logistics teams to resolve customer issues.

In my current freelance work, I manage inboxes, calendars, meetings, and customer communications. I also coordinate administrative workflows, prepare reports, track payments, and maintain business documents and website content.