Jane Waithaka

I am a customer support specialist with over a decade of experience delivering exceptional service in fast-paced corporate and digital environments. I focus on creating smooth customer journeys and resolving complex client issues with clarity and empathy.

Throughout my career I have managed CRM systems like Salesforce and Siebel, supported financial and operational processes, and produced performance reports and dashboards to drive improvements. I consistently maintain high satisfaction scores while ensuring compliance and data accuracy.

I have experience in remote collaboration and multi-channel support (email, chat, phone), and I have contributed to process optimization efforts that increased efficiency and retention. I am tech-savvy, comfortable with tools such as Excel, Power BI, SQL, Google Workspace, and collaboration platforms.

I bring strong analytical skills, disciplined time management, and a collaborative mindset to teams seeking dependable, customer-focused support that improves service quality and business outcomes.