JBJoefel Borbon
@joefelborbon
Meticulous customer service representative with strong administrative skills.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with extensive experience in providing exceptional administrative support and customer service. My career spans several years, during which I have honed my skills in handling remote office procedures, managing customer inquiries, and ensuring satisfaction through effective communication and problem-solving.
Throughout my professional journey, I have consistently met and exceeded sales targets while maintaining high standards of service. My roles have included customer service representative positions at various companies, where I successfully promoted products, resolved customer issues, and built long-term relationships. I take pride in my ability to multitask and manage time effectively, ensuring that all customer needs are met promptly.
With a strong focus on research and data collection, I am adept at identifying opportunities for improvement and implementing strategies that enhance customer experiences. I am eager to bring my skills and expertise to a dynamic team where I can contribute to achieving organizational goals and delivering outstanding service.
Experience
Work history, roles, and key accomplishments
CUSTOMER SUPPORT SPECIALIST
Partnerhero
Nov 2024 - Dec 2024 (1 month)
Provided top-notch support to customers by addressing inquiries and resolving issues through email, chat, and calls. Assisted customers with account management, including updates, billing, and troubleshooting. Worked to maintain high customer satisfaction by addressing issues promptly and accurately.
VIRTUAL ASSISTANT
TaskaholicVA
Jan 2024 - Oct 2024 (9 months)
Conducted research to identify potential websites and resources for link-building opportunities. Reached out to relevant websites to establish backlinks and improve SEO performance. Coordinated schedules and set appointments with clients or prospects through email and direct outreach.
CUSTOMER SERVICE REPRESENTATIVE
Profit Expansion Group
May 2024 - Aug 2024 (3 months)
Assisted customers with order-related inquiries, including processing refunds, exchanging items, and tracking deliveries. Promoted and sold beauty products to customers, highlighting features and benefits to drive sales. Handled a high volume of inbound and outbound calls to address customer concerns and provide updates.
CUSTOMER SERVICE REPRESENTATIVE
iQor
Sep 2022 - Dec 2023 (1 year 3 months)
Responded to incoming customer calls from a remote work environment, addressing inquiries, processing orders, and resolving issues. Handled orders for the Swiss Colony account, including verifying details, payment processing, and confirming deliveries. Managed multiple orders efficiently while maintaining attention to detail.
CUSTOMER SERVICE REPRESENTATIVE
Results CX
Feb 2022 - Aug 2022 (6 months)
Made outbound calls to remind customers about their subscription payments for SiriusXM Satellite Radio. Promoted available packages and upgrades to increase customer subscriptions. Addressed customer concerns and provided tailored solutions to encourage subscription renewals.
FIELD PRODUCT SPECIALIST
Global Venture Promotion and Marketing Service Corp.
Apr 2016 - Jan 2022 (5 years 9 months)
Promoted and sold appliances by providing detailed product information to customers. Interacted with customers to understand their needs and recommend suitable products. Delivered excellent customer service to ensure satisfaction and build long-term relationships.
Education
Degrees, certifications, and relevant coursework
Lobo International Institute Foundation Incorporated
High School Diploma, General Studies
Completed secondary education, focusing on foundational academic subjects. Developed essential skills in various disciplines to prepare for further studies or professional endeavors.
Nagtaluntong Elementary School
Primary School Certificate, General Studies
Completed primary education, building foundational literacy and numeracy skills. Engaged in core subjects to establish a strong academic base.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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