Open to opportunities

Jc Capuyan

@jccapuyan

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QA Analyst with expertise in digital product quality and content moderation.

Philippines

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What I'm looking for

I am looking for a role that values quality improvement and content integrity, with opportunities for growth.

With over four years of experience as a Quality Assurance Analyst at TikTok and three years in Content Moderation, I have honed my skills in ensuring the quality of digital products and enforcing content guidelines. My background in manual testing and automation tools has equipped me to identify issues effectively, improve user experience, and maintain safe, engaging environments for users.

I excel at collaborating with development teams to address bugs and enhance features while ensuring compliance with content policies. My commitment to quality improvement and content integrity drives my passion for creating positive user experiences. I am eager to bring my expertise to a new role where I can continue to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Quality Assurance Analyst

Conectys

Aug 2021 - Nov 2024 (3 years 3 months)

As a QA Analyst, I tested digital products to ensure functionality and user experience while maintaining content safety. I performed both manual and automated tests, collaborated with development teams to address issues, and monitored platform performance to ensure compliance with guidelines.

Quality Assurance Manual Testing Automated Testing Bug Reporting User Experience Performance Monitoring Collaboration Problem Solving

Content Moderator

Conectys

Aug 2020 - Aug 2021 (1 year)

In my role as a Content Moderator, I reviewed user-generated content to ensure compliance with platform guidelines, flagged inappropriate content, and worked with the moderation team for timely removal of violations, ensuring a safe community environment.

Content Moderation Compliance Team Collaboration Content Review Community Management

Customer Service Representative

Infocom Technologies

Feb 2017 - Feb 2020 (3 years)

As a Customer Service Representative, I assisted customers with inquiries and product information, resolved complaints, processed orders, and maintained accurate records of customer interactions to ensure satisfaction.

Customer Service Problem Solving Communication Order Processing Product Knowledge Time Management