Pauline Pericaud

I’m a human-centric Workforce and People Operations Analyst specializing in onboarding, training delivery, and process optimization in high-growth global environments (TikTok/ByteDance). I build scalable Standard Operating Procedures (SOPs) and turn data into practical coaching that lifts employee performance.

In my current ByteDance – TikTok LIVE Workforce Management / RTA Specialist role (March 2025 – Present), I manage end-to-end organizational and employee data and use SQL to build reporting frameworks that track productivity and resolve system discrepancies—ensuring 100% data accuracy. I also optimize workforce resilience by designing automated scheduling and leave-management workflows, reducing manual processing errors by 96% and enabling leadership to pivot staffing strategies dynamically.

Previously, as an SME – Process Implementation & Escalation Management (May 2024 – March 2025), I facilitated Train the Trainer (TTT) and 90-day onboarding programs, achieving 100% quality scores for new hires through high-touch mentorship and continuous performance coaching. I spearheaded the creation of 5+ Process SOPs per quarter, authored and audited the Team Playbook weekly for inclusive, accurate knowledge management, and improved team performance ratings by 60% through data-driven bi-weekly training and assessments.

I bring a strong performance and customer-operations foundation from roles including ByteDance CSR (100% positive CSAT), Deliveroo Sales Development Representative, Nespresso/Nestlé CSR Coffee Specialist, and Godiva Senior Supervisor—where I directed high-volume daily operations and achieved 85–100% audit success rates. I’m energized by stakeholder management, conflict resolution, and cross-regional alignment that supports a high-performance, inclusive culture.