Open to opportunities

Nicole Ferreira

@nicoleferreira

Message

I am a data visualization and process improvement leader driving strategic supply-chain insights.

United Kingdom

Message

What I'm looking for

I am seeking a senior analytics role where I can lead global teams to deliver data visualisations, drive process improvements and automation, influence strategic supply-chain decisions, and mentor talent in a collaborative, fast-paced organisation.

I am an experienced data visualisation and process improvement leader specialising in retail, product quality, procurement and supply chain. I build rapport with stakeholders and translate abstract data into highly visual insights and executive-level reports that drive strategic decisions.

I have led and grown global analytics teams, built Tableau PO milestone and forecasting suites that enabled 100% PO tracking, and implemented a global vendor scorecard that reduced delivery delays by 10% while reducing PO amendments and manual work. I introduced RPA and drove software stack simplification to save support time and improve self-service, and I combine Lean Six Sigma with practical system planning to deliver measurable improvements and mentor teams to meet business goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Operations Analytics

Current

QVC International

Nov 2022 - Present (2 years 11 months)

Lead a global analytics team delivering real-time descriptive and prescriptive analytics, designed departmental strategy and implemented RPA bots to reduce manual admin effort and improve process automation.

Tableau Automation Anywhere RPA Process Improvement Stakeholder Management Data Visualization Team Leadership

Manager, QA & Inbound Analytics

QVC International

May 2020 - Nov 2022 (2 years 6 months)

Led development of a global vendor scorecard and SAP S4 reporting, reducing delivery delays by 10% and enabling proactive vendor management across 12 stakeholder groups.

Vendor Management Tableau Data Strategy Stakeholder Management SQL

EU Manager, QA & Inbound Analytics

QVC Europe

Feb 2020 - Apr 2020 (2 months)

Recruited and built the EU QA & inbound analytics department, trained team in Tableau and implemented agile processes to standardize reporting and delivery across markets.

Team Building Tableau Process Design Training Stakeholder Management Agile Methodology

Team Lead, Supply Chain Operations

QVC UK

Jun 2017 - Jan 2020 (2 years 7 months)

Implemented Tableau KPIs, PO milestone and forecasting tools across EU markets and scoped US merchandising role changes that cut non-value tasks by 20%.

Tableau Process Optimization KPIs Documentation Team Coordination

Senior Coordinator, Supply Chain

QVC UK

Jun 2016 - Jun 2017 (1 year)

Led a PO amendment review project achieving a 40% reduction in year 1 and a further 20% in year 2, and developed SOPs and KPI reports to improve vendor performance.

Process Improvement SOP Development KPIs Data Analysis Stakeholder Management

Team Lead, Buying & Commerce

QVC UK

Mar 2013 - Jun 2016 (3 years 3 months)

Created department SOPs reducing onboarding time by 30%, developed SKN & PO worklists that reduced email queries from hundreds to ~15 weekly, and managed a team of 16.

SOPs Onboarding Worklist Design Training Process Automation Team Management

Assistant Buyer, Homeware & Electrical

QVC UK

Sep 2011 - Mar 2013 (1 year 6 months)

Managed supplier relations and negotiated returns and charge-backs for non-compliant deliveries, streamlined QA sample submission and developed vendor critical paths to mitigate product delays.

Vendor Management QA Processes Merchandising