Open to opportunities

Kimberly Bell

@kimberlybell

Message

People and operations leader focused on training, engagement, and performance.

United Kingdom

Message

What I'm looking for

I am seeking a role where I can lead people-focused operations, design inclusive training, drive measurable performance, and contribute to a supportive, growth-oriented culture.

I am an experienced people and operations leader with a strong record of delivering training, engagement, and operational projects effectively and on time.

At Costa Coffee I managed a high-volume drive-thru generating £25k+ weekly, developed teams of up to 22, and drove KPI-focused performance, achieving a 95% team engagement score and ranking 79th nationally as Store Manager.

I design and deliver inclusive learning materials—visual, video, and poster-based—and use internal digital platforms to streamline training and support diverse learning styles, while leading performance, wellbeing, and absence conversations.

I am an advocate for neurodiversity, create visual content and projects outside work, and bring adaptability and resilience demonstrated through international travel and hands-on leadership in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

People & Operations Lead

Current

Costa Coffee

Jan 2021 - Present (5 years 5 months)

Managed a high-volume drive-thru operation generating £25k+ weekly, developed and progressed teams of up to 22 staff, and improved store performance to rank 79th nationally while achieving a 95% team engagement score.

Operational Leadership Training Delivery Performance Management

Barista Maestro (Supervisor)

Costa Coffee

Jan 2018 - Jan 2021 (3 years)

Led day-to-day store operations in the Store Manager's absence, maintained KPIs and standards, coached team members to develop leadership capability, and ensured high-quality customer experience during peak trading.

Coaching Customer Service Workflow Management Quality Control Problem Solving

Head Barista

Navaho Coffee

Jan 2017 - Jan 2018 (1 year)

Oversaw product quality, service flow, and brand standards at an independent coffee shop, managed opening/closing and stock control, and trained staff while supporting local events to drive footfall.

Coffee Preparation Quality Assurance Stock Control event support Staff Training

Barista

Aramark

Jan 2014 - Jan 2017 (3 years)

Delivered friendly, reliable customer service in fast-paced environments, supported daily operations and hygiene standards, and prepared products while engaging with diverse customers.

Customer Service Food Safety Product Preparation Fast Paced Environment Communication