Open to opportunities

Paulina Walker

@paulinawalker

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Dedicated Patient Services Coordinator with expertise in healthcare management.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my healthcare experience while contributing to patient care and organizational efficiency.

I am a dedicated Patient Services Coordinator with extensive experience in healthcare management and patient support. Currently, I work with Sentara Health Plans, where I assist in Medicare Utilization Management by managing preauthorizations and conducting clinical reviews. My role involves collaborating with nurses and ensuring that all documentation is accurate and up-to-date, which has honed my attention to detail and organizational skills.

Previously, I worked with the York-Poquoson Department of Social Services, where I provided vital support in Adult Protective Services. My responsibilities included case management, conducting home visits, and maintaining confidentiality while working alongside law enforcement. This experience has equipped me with strong interpersonal skills and the ability to handle sensitive situations with care.

With a background in human services and a commitment to improving patient outcomes, I am passionate about making a positive impact in the healthcare field. I am currently pursuing a bachelor's degree at Old Dominion University, which further enhances my knowledge and skills in this area.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Coordinator

Current

Sentara Health Plans

Jan 2024 - Present (1 year 5 months)

Managed preauthorization processes for nurse review and assisted with authorization requests, ensuring timely and accurate clinical and nonclinical documentation. Cross-trained in both inpatient and outpatient authorizations, including various medical procedures, therapies, medications, and specialized services.

Data Entry Documentation Auditing Customer Service Medical Terminology Microsoft Office

Patient Services Coordinator

Optima Health

Mar 2023 - Dec 2023 (9 months)

Created preauthorizations for Medicare and Medicaid, supporting nurses with their requests and managing clinical and nonclinical documentation. Conducted in-house audits for various outpatient services and managed third-party authorizations through multiple vendor platforms.

Documentation Auditing Vendor Management Onboarding Medicare Medicaid Customer Service

Human Services Assistant II

York-Poquoson Department of Social Services

May 2022 - Oct 2022 (5 months)

Managed adult protective services and adult services intake, including case management and home visits. Handled data input, managed invoices and purchase orders, and maintained confidentiality while collaborating with law enforcement.

Data Entry Interviewing Confidentiality Invoice Management Inventory Management Microsoft Office

Lifestyle Enrichment Director

Oct 2021 - May 2022 (7 months)

Planned and facilitated activities, produced newsletters, and managed special events. Oversaw department budgeting, conducted performance reviews, and supervised staff.

Event Management Budget Management Performance Reviews Scheduling ADP Networking Customer Service Microsoft Office

Therapist I/Therapy Assistant

Eastern State Hospital

Jan 2021 - Apr 2021 (3 months)

Planned and facilitated therapeutic groups, implemented treatment plans, and created special events for patients. Conducted one-on-one facilitation and maintained thorough documentation, participating in treatment team meetings.

Facilitation Treatment Planning Documentation Leisure Assessments Community Outings Scheduling Patient Care Therapeutic Recreation

Active Group Participation Initiative Team/Group Activity Provider

Eastern State Hospital

Jan 2020 - Jan 2021 (1 year)

Planned and facilitated active group participation initiatives, escorting patients and encouraging engagement. Documented participation statistics and implemented programming, acting as a liaison between nursing and rehab departments.

Facilitation Implementation Documentation Liaison Patient Engagement Mental Health Communication Teamwork

Direct Service Associate II

Eastern State Hospital

Mar 2019 - Jan 2020 (10 months)

Provided direct care to patients, actively documenting observations and enforcing treatment plans. Administered first aid and CPR, taught coping skills, and maintained a safe environment.

Direct Patient Care Documentation Treatment Plan Enforcement Patient Safety Mental Health

Office Associate II

Rockbridge Area Department of Social Services

Dec 2017 - May 2018 (5 months)

Operated a multi-line switchboard and served as the first point of contact for incoming paperwork across various departments. Researched information in VACmas, performed filing, scanning, emailing, and data entry tasks.

Customer Service Data Entry Email Research Scheduling Administrative Support Microsoft Office

Education

Degrees, certifications, and relevant coursework

Old Dominion University

Bachelor of Science, Human Services

Currently pursuing a Bachelor's degree in Human Services with a minor in Special Education and Therapeutic Recreation. Expected to graduate in December 2026, having accumulated over 120 college credits.