At Heart Heros LLC, I provide administrative and clerical support in a healthcare-focused environment. I answer inquiries, maintain confidential records, and assist with scheduling and data entry.
I also support training sessions by preparing materials and assisting with coordination. I use Microsoft Office and electronic systems to manage reports and records.
At Sentara Internal Medicine Physicians, I handled patient calls about appointments, referrals, prescriptions, and insurance questions. I scheduled appointments, verified insurance, and documented interactions in electronic medical record systems.
In patient care and behavioral health roles, I monitored patient safety, supported daily care and therapeutic programming, and maintained documentation. I used de-escalation techniques while supporting youth at Newport News Behavioral Health Center.
