Open to opportunities

Kaitlyn Bauer

@kaitlynbauer

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People-Focused Professional | Passion For Supporting Others | Creating Organized, Supportive Systems

United States

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What I'm looking for

I’m looking for a people-first role where I can coordinate care or student support—handling scheduling, intake, and documentation with empathy—while improving day-to-day operations through clear communication, compliance, and continuous process refinement.

I am a people-focused professional with a background in Psychology and experience supporting students, staff, and organizational operations.

I thrive in roles that blend organization, problem-solving, and collaboration with meaningful human connection. Known for my attention to detail and strong communication skills, I take pride in creating positive, supportive experiences that help individuals and teams succeed.

Experience

Work history, roles, and key accomplishments

Current

Patient Coordinator

Current

Ivy Rehab for Kids

Mar 2026 - Present (3 months)

Serve as the primary point of contact for pediatric patients and families, providing empathetic support from check-in through scheduling. Verify insurance coverage and obtain visit authorizations, manage high-volume calls and intake, and process patient payments while maintaining compliance requirements.

Patient Scheduling Insurance Verification HIPAA compliance Payment Processing Customer Service

Undergraduate Hall Director

James Madison University

Jul 2024 - May 2025 (10 months)

Managed daily operations for a residential community of 100+ residents while maintaining confidential records and ensuring policy compliance. Supervised and coached a team of 3 Resident Advisors and delivered department trainings to 200+ staff, while standardizing team workflows in Notion.

Operations Management Team Supervision Policy Compliance Cross functional Coordination Notion Documentation

Resident Advisor

James Madison University

Aug 2022 - May 2024 (1 year 9 months)

Provided individualized mentoring and support to 50+ students annually and planned 8 educational programs to strengthen student engagement and community building. Managed time-sensitive situations through on-call duty, completing detailed documentation and referrals while serving on department leadership and training committees.

Student Mentoring Program Planning Student Engagement Documentation Referral Coordination

Education

Degrees, certifications, and relevant coursework

James Madison University

Bachelor of Arts, Psychology

Grade: 3.9 (Cumulative GPA)

Activities and societies: President’s List & Dean’s List (all semesters)

Bachelor of Arts in Psychology with a minor in Family Studies, completed in May 2025. Achieved a cumulative GPA of 3.9 and made the President’s List and Dean’s List across all semesters.