Open to opportunities

Michelle Maina

@michellemaina

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Healthcare operations leader specializing in remote patient care coordination.

United States

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What I'm looking for

I’m looking to lead remote patient care workflows—handling scheduling, insurance verification, EHR documentation, and billing—while supporting teams with HIPAA-first, patient-centered coordination and continuous process improvement.

I’m a highly organized, results-driven healthcare professional with 10+ years of experience in medical office management, patient care coordination, and remote healthcare operations. I manage clinical workflows end-to-end—independently and without on-site supervision—while keeping patient advocacy and service quality at the center of everything I do.

In my current role as a Patient Care / Accounts Coordinator (Remote), I serve as the primary remote point of contact for patients, using scheduling software to minimize wait times and maximize provider availability. I verify insurance coverage and benefits, resolve patient issues promptly, and collaborate remotely with physicians and nurses to ensure cohesive care.

I’m especially strong in HIPAA-compliant documentation and operational follow-through. I accurately enter patient information into EHR systems, complete and track medical records requests, and support transparent billing inquiries and payment options—all while training new staff and interns on best practices for patient care coordination.

Previously, as an Office Manager at a pain management center, I hired, trained, and evaluated administrative and management staff, established policies and procedures, and managed vendor relationships and partner meetings. I also processed prior authorizations and disability paperwork, supported front-desk operations, and administered therapies while maintaining strict HIPAA guidelines.

Experience

Work history, roles, and key accomplishments

Current

Patient Care / Accounts Coordinator

Current

Apex Diagnostics

Jun 2025 - Present (1 year)

Served as primary remote point of contact for patients, handling inquiries with empathy and professionalism while coordinating appointment scheduling to reduce wait times. Verified insurance coverage prior to appointments, resolved patient issues, supported billing/payment inquiries, and ensured accurate, compliant EHR documentation.

Scheduling Insurance Verification Prior Authorizations HIPAA compliance EHR Staff Training Virtual Collaboration

Office Manager

Superb Pain Management Center

May 2024 - May 2025 (1 year)

Hired, trained, and evaluated administrative and management staff while establishing office policies and procedures and coordinating vendor relationships and partner meetings. Processed prior authorizations and disability paperwork, managed receptionist duties, supported therapy administration, and maintained strict HIPAA compliance during patient documentation and injections.

Office Management Training And Evaluating Staff Policy Development Prior Authorizations Disability Paperwork Scheduling HIPAA compliance Vendor coordination Patient Therapies

Certified Medical Assistant

Apex Neuropathy And Pain Centers

Sep 2023 - May 2024 (8 months)

Administered therapies and performed subcutaneous injections, including processing prior authorizations. Provided front-office support for scheduling, phone triage, and document management, and assisted the physician with patient histories, education, and preliminary assessments.

Prior Authorizations Scheduling Patient Education HIPAA compliance Document Management

Certified Medical Assistant

Choice Pain And Rehabilitation Centers

May 2022 - Sep 2023 (1 year 4 months)

Verified patient information, prepared patients for examination, and maintained medical records with consistent HIPAA compliance. Managed medical supplies inventory and performed diagnostic and procedure coding while processing urine specimens and supporting clinical workflow.

Medical Records Management Procedure Coding Urine Specimen Processing HIPAA compliance Patient Preparation Front Office Support

Certified Medical Assistant

Tribute Home Health

Nov 2021 - Apr 2022 (5 months)

Provided patient care support by checking vitals, assisting with urine testing and blood testing, and recording intake/output. Transported patients and maintained clinical documentation while following strict HIPAA guidelines.

Vitals Monitoring Urine Testing Blood Testing Support Intake Output Tracking HIPAA compliance Clinical Documentation Patient Care Support

Administrative Assistant

Ginger Cove Retirement Facility

Apr 2018 - Aug 2019 (1 year 4 months)

Created and maintained spreadsheets and administrative reports while updating group medical records. Answered 100+ incoming calls daily and compiled physical and digital paperwork for patients and staff.

Spreadsheet Management Medical Records Updates Call Center Support Data Entry Organization

Customer Service Representative

Hyatt Regency Inner Harbor

Jun 2016 - Apr 2018 (1 year 10 months)

Evaluated customer accounts, resolved issues, and maintained a calm, professional demeanor with clients. Managed customer concerns to support service quality and issue closure.

Customer Service Professional communication client support Problem Solving Service Recovery

Psychological Assistant

New Hope Manor Rehabilitation Center

Dec 2014 - Apr 2016 (1 year 4 months)

Supported the psychology department by compiling paperwork and facilitating group discussions on psychological concepts. Assisted clients with job searching, interviewing skills, and business etiquette.

Psychology Department Support client support Group Facilitation Paperwork Compilation Interview Coaching Job Search Assistance Business Etiquette Communication