Himalayas logo
MQ
Open to opportunities

Melanie Quiles

@melaniequiles

Dedicated customer service representative with extensive healthcare experience.

United States
Message

What I'm looking for

I am looking for a role that values quality patient care and offers opportunities for professional growth.

I am a dedicated and detail-oriented customer service representative with extensive experience in healthcare. I have effectively supported patient needs and managed sensitive information across various healthcare settings. My skills include maintaining communication with providers, verifying insurance coverage, and facilitating efficient unit operations.

Throughout my career, I have demonstrated a strong commitment to quality service delivery in fast-paced environments. I excel in team collaboration and multitasking, leveraging my strong organizational skills to uphold operational standards and improve patient experiences. My recent role at Sentara involved verifying patient eligibility and benefits for laboratory services, ensuring accurate processing and efficient follow-up on accounts receivable.

At Beth Israel Lahey Health, I communicated effectively with healthcare providers to address patient needs and assisted in staffing across various departments to ensure operational efficiency. My experience with electronic medical records and knowledge of HIPAA regulations further enhance my ability to deliver exceptional customer service in healthcare.

Experience

Work history, roles, and key accomplishments

SE
Current

Lab Billing Rep

Sentara

Dec 2024 - Present (8 months)

Detail-oriented professional responsible for verifying patient eligibility and benefits for laboratory services, ensuring accurate processing and efficient follow-up on accounts receivable. Proficient in maintaining effective communication with ordering physician's offices to expedite lab payments, assist in billing processes, and review patient demographics for accurate billing.

BH

Patient Service Representative

Beth Israel Lahey Health

Jul 2021 - Present (4 years 1 month)

Communicated effectively with healthcare providers to address patient needs and assisted in staffing across various departments to ensure operational efficiency. Managed the distribution of consent and release of information forms as necessary for clinical operations, and reviewed electronic medical records to confirm insurance coverage.

Education

Degrees, certifications, and relevant coursework

NU

Northeastern University

Bachelors of Science, Health Science

2013 - 2018

Studied Health Science at Northeastern University from 2013 to 2018. Gained foundational knowledge in various aspects of health, preparing for roles in healthcare settings.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Melanie Quiles - Lab Billing Rep - Sentara | Himalayas