Open to opportunities

Paulina Adegoke

@paulinaadegoke

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Customer service professional delivering accurate banking support and exceptional service value.

Nigeria

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What I'm looking for

I’m looking for challenging opportunities where I can take responsibility, learn, and contribute to organizational development. I want to deliver excellent customer service, support accurate processes, and add value through reliable banking operations and strong operational control.

I’m a customer service-focused professional with a banking background, committed to responsibility and delivering excellent services that add value to organizational goals. I assist customers with routine account-related requests and keep service delivery fast, accurate, and confidential.

In my customer service role, I manage and resolve inquiries and complaints in a timely manner, advise customers on relevant bank products and services, and support transactions like check cashing, withdrawals, deposits, and stop payments. I also update customer information in the bank’s system to ensure accuracy, and I identify fraudulent activity to help prevent potential losses.

Beyond banking, I’ve strengthened my operational and analytical side through experience in manufacturing/production monitoring and accounting. As an Assistant Production Manager, I supervised batik cloth production, ensured staff safety, coordinated raw materials, and supported efficient delivery to customers; earlier, I handled accounting transactions, budgeting, financial statement preparation, reconciliations, and closings while maintaining financial data confidentiality.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Zenith Bank

May 2025 - Mar 2026 (10 months)

Assisted customers with account-related requests including funds transfers, automatic payments, stop payments, and transaction inquiries. Managed complaints and inquiries, updated customer information, and helped prevent losses by identifying fraudulent activity while maintaining confidentiality.

Customer Service Fund Transfers Automatic Payments Stop Payments Complaint Resolution Fraud Detection Confidentiality

Assistant Production Manager

Nike Art Gallery

Apr 2024 - Apr 2025 (1 year)

Monitored day-to-day batik cloth production and supervised production to ensure work ran efficiently. Coordinated raw material availability, supported staff safety, and ensured product delivery to customers.

Team Supervision Workplace Safety Batik Cloth Production Operational Coordination Resource Management

Accountant

Maryam Plastics & Cooking Utensils

Aug 2016 - Sep 2017 (1 year 1 month)

Managed accounting transactions and prepared budget forecasts and financial statements on time. Completed monthly, quarterly, and annual closings, reconciled accounts payable and receivable, and ensured timely bank payments while maintaining data confidentiality and compliance.

Transactional Accounting Budgeting & Forecasting Financial Statement Preparation Accounts Payable Financial Compliance