Open to opportunities

Ogochukwu Faith

@ogochukwufaith

Message

Customer service and banking professional with strong administration, records accuracy, and issue resolution skills.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can combine banking operations, accurate records, and administrative support to resolve issues quickly, maintain compliance, and improve workflow while delivering excellent service.

I’m a customer-focused professional with over 3 years of experience in customer service, banking operations, and administrative support. I take pride in being detailed-oriented, organized, and consistent with accurate record keeping.

In banking operations as a Teller/Customer Service role, I managed daily cash transactions (deposits, withdrawals, and check cashing) while maintaining balanced cash drawers each shift. I handled customer inquiries, resolved issues promptly, and collaborated with my team to keep banking operations running smoothly.

In administrative and office management roles, I prepared reports, managed departmental schedules, maintained accurate records and files/databases, and supported office workflows. I handled official emails and phone calls, supported basic bookkeeping tasks, and used Microsoft Office and Google Workspace for documentation and reporting.

I also bring safety and compliance experience from my work as a Safety Officer/Administrator, where I conducted safety inspections, checked PPE and equipment, and facilitated safety trainings and tool box talks. I’m committed to delivering high-quality service that improves efficiency and strengthens stakeholder trust.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Elizade University

Feb 2025 - Dec 2025 (10 months)

Prepared departmental reports and managed schedules while maintaining accurate records and files. Handled official emails and phone calls and supported office management using Excel and Google Sheets.

Administrative Support Office Management Record keeping Scheduling Microsoft Excel Google Sheets Microsoft PowerPoint Customer Service

Customer Service Admin Support

Nath Engineering Works

May 2024 - Dec 2024 (7 months)

Managed office operations including scheduling, correspondence, and filing systems. Supported budgeting and financial tracking and coordinated meetings and events to improve workflow through proper documentation.

Office Operations Scheduling Correspondence Management Budgeting Meeting Coordination Documentation Communication

Teller / Customer Service

United Bank for Africa

Jun 2020 - Jun 2023 (3 years)

Processed daily cash transactions including deposits, withdrawals, and check cashing while providing prompt customer support. Balanced cash drawers at the end of each shift and maintained accurate records to support smooth banking operations.

Cash Handling Customer Service Banking Operations Deposits Withdrawals Check Cashing Record keeping

Safety Officer & Administrator

Talon Global Services Limited

Feb 2019 - Jan 2020 (11 months)

Conducted regular workplace safety inspections, identifying hazards and recommending corrective actions to mitigate risks. Carried out PPE and heavy-duty equipment/pipeline checks, facilitated safety trainings and toolbox talks, and supported administrative tasks.

Workplace Safety Safety Inspections PPE Compliance Safety Training Toolbox Talks Hazard Mitigation Administrative Support

Secretary

Julirose Gas Plant

Oct 2014 - Dec 2015 (1 year 2 months)

Coordinated meeting reminders and deadlines while greeting and directing visitors. Drafted letters, memos, and reports, and handled filing, documentation, phone calls, emails, and data entry to support office operations.

Data Entry Office Administration Communication