Open to opportunities

Paul Dozie

@pauldozie

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Dedicated hospitality professional with 4 years of experience.

Nigeria

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What I'm looking for

I seek a dynamic role in hospitality where I can leverage my skills in customer service and team leadership to enhance guest experiences and drive business success.

I am a dedicated and results-driven hospitality professional with four years of experience in delivering exceptional guest experiences across diverse hotel, resort, and event settings. My expertise lies in customer service operations management and team leadership, ensuring seamless service delivery and high satisfaction levels.

Throughout my career, I have adeptly overseen daily operations, managed guest relations, and handled reservations. My roles have included Manager at Tasty Alley Restaurant and Marketing Manager at Fresh Hotel, where I developed comprehensive marketing strategies aligned with company goals. I am passionate about leading teams to meet and exceed performance objectives while optimizing campaigns for improved performance and ROI.

Experience

Work history, roles, and key accomplishments

Marketing Manager / Customer Representative

Fresh Hotel

Feb 2021 - Jan 2023 (1 year 11 months)

Developed and implemented marketing strategies aligned with company goals. Managed customer relations and optimized campaigns to improve performance and ROI.

Marketing Strategy Brand Management Campaign Optimization Customer Relationship Management Team Collaboration

Sales / Marketing Manager

Purple Hill Hotel

Feb 2020 - Feb 2021 (1 year)

Led marketing initiatives and customer relationship management strategies to retain and attract customers. Organized promotional events and coordinated marketing efforts.

Sales Management Customer Retention Event Coordination Team Leadership

Sales Representative / Kitchen Assistant

The Grill Station

Jan 2020 - Feb 2020 (1 month)

Provided sales support and assisted clients with inquiries. Conducted market research and maintained kitchen cleanliness to ensure operational efficiency.

Sales Reporting Market Research Customer Support Product Knowledge

Manager

Tasty Alley Restaurant

Dec 2014 - Dec 2017 (3 years)

Managed daily operations at Tasty Alley Restaurant, ensuring exceptional guest experiences and high satisfaction levels. Oversaw staff performance and guest relations, contributing to a seamless service delivery.

Customer Service Team Leadership Operations Management Guest Service Performance Management