Open to opportunities

Ataekong Victor

@ataekongvictor

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Dynamic professional with expertise in accounting and hospitality management.

Nigeria

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What I'm looking for

I am seeking a role that allows me to leverage my accounting and hospitality skills while fostering a positive team culture and driving exceptional customer experiences.

I am a dynamic and results-driven professional with over five years of cross-functional experience in accounting, customer service, and hospitality management. My career began as an Accounts Officer, where I worked closely with a Chief Auditor and initiated my ICAN qualification journey. I later transitioned into the hospitality industry, where I discovered my passion for guest experience and effective team leadership. Within a year, I was promoted from Customer Service Agent to Guest Experience Manager, successfully leading a team of 27 staff and driving a 30% increase in revenue through innovative service strategies and operational improvements.

Known for my excellent communication skills and hands-on leadership, I have developed and trained bookings teams on professional etiquette and guest engagement protocols. I am certified in Health & Safety and Project Management, with additional expertise in data analysis. My goal is to merge strategic financial insight with exceptional service delivery, continuously growing in both the accounting and hospitality sectors.

Experience

Work history, roles, and key accomplishments

Current

Guest Experience Manager

Current

THE HOUSE Lagos

Dec 2024 - Present (6 months)

Welcomed and engaged guests upon arrival, ensuring a warm and welcoming first impression. Oversaw the entire guest journey, ensuring satisfaction throughout dining and service experiences. Managed bookings and reservations, ensuring accuracy and timely updates to avoid disruptions.

Customer Satisfaction Service Protocols Conflict Resolution SOP Development Staff Training Data Analysis

Customer Service Manager

THE HOUSE Lagos

Nov 2023 - Nov 2024 (1 year)

Led a team of customer service professionals and dispatch riders to ensure departmental objectives were met. Effectively resolved customer inquiries, concerns and complaints there achieving a 90% increase in customer satisfaction. Collaborated with cross-functional teams to enhance quality and streamline processes.

Customer Service Team Leadership Conflict Resolution Process Improvement Staff Training Performance Metrics Partnership Development

Customer Service Supervisor

THE HOUSE Lagos

Feb 2022 - Oct 2022 (8 months)

Diligent monitored service quality, staff attendance and resource distribution to guarantee optimal operational efficiency. Implemented meticulous checks for non-availability issues, ensuring that all necessary resources were promptly made available for seamless operations. Maintained open and effective communication with the team, promptly updating them for proper work flow on daily basis.

Resource Management External Audit Collaboration Customer Satisfaction

Shopfloor Supervisor

Bang Bests & Grills

Aug 2021 - Jan 2022 (5 months)

Ensured that all staff members deliver impeccable customer service from guests to serving meals, monitor service quality and address any issues promptly to maintain guest satisfaction. Acted as a point of contact for guest inquiries, feedback and concerns, handle challenging situations with professionalism, ensuring guests have a positive dinning experience. Ensured staff members have in-depth kno

Customer Service Guest Service Sales Maximization Staff Training Conflict Resolution

Accounts Officer

Tahils Engineering

Jan 2021 - Jul 2021 (6 months)

Played a key role in the accounts payable and accounts receivable functions, ensuring timely invoice processing and accurate record keeping. Assisted in the preparation of financial reports and statements, contributing to the month end and year end closing processes.

Accounts Payable Accounts Receivable Record keeping Financial Reporting Financial Statements Month End Close Data Entry Financial Analysis

Accounts Officer

Isokan South LCDA

Aug 2020 - Oct 2020 (2 months)

Gained practical experience in financial accounting, including budgeting, reconciliations and financial statement analysis. Assisted in preparing and auditing financial records, helping to identify discrepancies and recommend corrective actions. Supported the accounting team with data entry and bookkeeping tasks, ensuring accurate and timely record keeping.

Financial Accounting Budgeting Reconciliations Financial Statement Analysis Auditing Data Entry Bookkeeping Process Improvement

Education

Degrees, certifications, and relevant coursework

Akwa Ibom State University

Bachelor of Science, Accounting

Studied Accounting at Akwa Ibom State University, completing the program in 2019. Gained a strong academic foundation in accounting principles and practices.