Open to opportunities

Bimbola Elizabeth

@bimbolaelizabeth

Message

Passionate hospitality supervisor driving guest satisfaction, team performance, and revenue growth.

Nigeria

Message

What I'm looking for

I seek a supervisory/operations role in a guest-focused hotel where I can lead teams, improve guest experience, drive revenue, and grow into management.

I am a dedicated hospitality professional with progressive supervisory experience in Lagos hotels, focused on delivering excellent guest service and strengthening brand reputation.

I have led teams of about 20 staff, supported hotel managers in daily operations, and stepped into leadership roles to direct teams and handle administrative duties.

I have a track record of managing promotional campaigns to increase revenue and guest attendance, liaising directly with guests to resolve complaints, and working with suppliers to secure favorable pricing.

I hold an OND in Business Administration and completed Front Office Operations & Techniques training; I bring professionalism, strong communication, and a results-oriented mindset to hospitality operations.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Kaywestend Hotel & Suites

Jan 2024 - Present (2 years 2 months)

Supported hotel manager to ensure smooth operations, managed day-to-day activities for a ~20-person team, and led promotional campaigns that increased guest attendance and revenue.

Team Management Operations Management Revenue Growth Vendor Management Promotion Complaint Resolution

Supervisor

7th Heaven Hotel & Suites

Jul 2021 - Dec 2023 (2 years 5 months)

Supported hotel manager in daily operations, supervised a team of ~20 staff, managed promotional campaigns to boost revenue and guest attendance, and liaised with suppliers for cost-effective stock procurement.

Operations Management Team Leadership Promotion Guest Relations Customer Service

Assistant Supervisor

4 Sure Hotel & Suites

Mar 2019 - Jun 2021 (2 years 3 months)

Assisted supervisor with administrative duties, directed teams in the supervisor's absence, and handled guest complaints and queries to maintain satisfaction.

Guest Relations Administrative Support team guidance Complaint Resolution Coordination Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

Lagos State Polytechnic

Ordinary National Diploma, Business Administration

Completed an Ordinary National Diploma in Business Administration at Lagos State Polytechnic, focusing on foundational business and administrative skills.