Open to opportunities

Paula Ramos

@paularamos

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Highly motivated professional in luxury lifestyle consulting and client management.

Zimbabwe

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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth in luxury services.

I am a highly motivated and goal-oriented professional with extensive experience in client relationship management, high-end travel services, and luxury lifestyle consulting. I am known for building strong client rapport, managing high-value portfolios, and delivering top-tier service. My exceptional skills in handling escalations, leading teams, and identifying growth opportunities have consistently driven success in my roles.

Throughout my career, I have achieved significant milestones, including being awarded a “G1 Exceptional” rating for outstanding performance in 2023 and being recognized in 2024 as part of the top 10th percentile for driving high revenue across the Centurion Platform. My ability to analyze client data and personalize services has fostered loyalty and engagement among my elite clientele, ensuring their needs are met with the utmost attention and care.

I thrive in dynamic environments, adeptly balancing independent work with collaborative efforts. My strong communication, organizational, and analytical skills have been pivotal in developing templates to streamline operations and sharing performance metrics to boost team collaboration. I am passionate about delivering exceptional service and continuously seeking opportunities for growth and improvement.

Experience

Work history, roles, and key accomplishments

Business Centurion Membership Executive

American Express

Jun 2021 - Dec 2024 (3 years 6 months)

Managed two high-revenue portfolios (8A/B) with 250 elite clients each, delivering expert support in travel, card servicing, and luxury lifestyle. Analyzed client data to personalize service and foster loyalty, while also initiating and leading team huddles to address key topics and boost collaboration.

Client Relationship Management Luxury Data Analysis Team Leadership Portfolio Management Client Engagement Revenue Strategic Planning Communication

Centurion Membership Manager

American Express

Dec 2020 - Jun 2021 (6 months)

Supported clients in Pods 7A/B and 35A with comprehensive travel, concierge & card services, building deep relationships through personalized attention and proactive service. Reviewed internal CRM systems (Opus, RNT, Queues) to ensure seamless follow-up and promoted and optimized usage of Amex benefits while ensuring compliance.

Client Services Relationship Building CRM Systems Compliance Concierge Services Customer Service Problem Solving Communication Attention To Detail

Consumer Relationship Manager

American Express

Apr 2018 - Dec 2020 (2 years 8 months)

Identified growth opportunities and tailored client experiences, managing client profiles and providing personalized RM gifts bi-annually. Created flawless luxury itineraries to elevate client satisfaction and analyzed top merchants and monthly client spending patterns to identify opportunities for increased spending and benefit optimization.

Client Relationship Management Data Analysis Strategic Spending Customer Satisfaction Sales Growth Communication Problem Solving Negotiation

Open Centurion Associate Relationship Manager

American Express

Sep 2017 - Apr 2018 (7 months)

Supported two Relationship Managers with portfolio strategy and execution, designing bespoke experiences based on individual client lifestyles. Drove sales growth and retention through proactive client insights and delivered timely and effective solutions with top-tier research and service skills.

Portfolio Strategy Sales Growth Research Customer Service Problem Solving Communication Collaboration Data Analysis

Executive Travel Agent

American Express

Jul 2015 - Sep 2017 (2 years 2 months)

Handled complex global travel arrangements for high-value clients, maximizing revenue through premium bookings: flights, hotels, luxury transportation. Delivered expert insights on exclusive Centurion & Platinum travel benefits.

Premium Bookings Luxury Customer Service Client Management Communication Problem Solving Negotiation

Education

Degrees, certifications, and relevant coursework

Broward College

Associate of Arts, Business Management

Completed an Associate of Arts degree with a focus on Business Management. The curriculum provided foundational knowledge in business principles and practices.