Leah Zvirahwa

Monitors customer experience teams to ensure timely query resolution and feedback, while also ensuring the attainment of revenue and sales targets across business units. Develops and implements call center policies, analyzes performance metrics, and designs client journeys to improve overall customer satisfaction and engagement.

Managed a portfolio of high-value clients, ensuring efficient query resolution and high-quality customer service. Facilitated credit origination, portfolio management, and actively cross-sold various bank products while ensuring compliance with bank policies.

Served as a Business Banker, likely focusing on Enhanced Due Diligence processes for clients. Supported business banking operations during this period.

Researched client bases to identify new customer segments and developed business plans for customer acquisition and retention. Managed sales of Zesa prepaid tokens and Cbz services, including market analysis and new initiative planning.

Developed and implemented comprehensive sales, marketing, and call center strategies, including setting operational targets and managing marketing campaigns. Oversaw customer relationship management and ensured high standards of customer service across branches.

Managed accounts for high-value clients, including government officials, ensuring premium client experience and addressing all complaints. Developed new business opportunities from existing clients and actively sought new sales, while monitoring usage and preparing performance reports.

Led a call center team, contributing to KPIs by providing quality customer service and implementing process improvements. Resolved complex product and service queries, managed customer escalations, and trained new call center agents.

Represented Telecel Zimbabwe as a Brand Ambassador, promoting its products and services. Engaged with potential customers to enhance brand visibility and foster positive perceptions.

Served as a Call Centre Agent, providing direct customer support and resolving inquiries. Handled customer interactions to ensure satisfaction and efficient service delivery.

Specialized in Marketing, gaining comprehensive knowledge in business management and entrepreneurial development studies. Focused on strategic marketing principles and their application in various business contexts.

Grade: 7 Points

Achieved 7 points in 'A' Level examinations, demonstrating strong academic performance. Developed foundational knowledge across various subjects.

Grade: 6 Passed Subjects

Successfully passed 6 subjects in 'O' Level examinations. Gained a broad educational foundation in core academic areas.